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Customer Service Manager - Whitby - B&M Retail
Description
Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK's fastest-growing retailers, and take your career to the next level.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Whitby store. You'll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.What You'll Be Doing
Lead and motivate the front-end team to deliver polite, prompt, and friendly service
Be a visible, approachable leader for customers and colleagues
Coach team members to build their skills and service confidence
Oversee stock and cash control procedures, ensuring security and compliance
Support a great store culture and contribute to a positive workplace
What We're Looking For
Experience managing teams in retail or hospitality
Strong numeracy and problem-solving skills
A flexible, hands-on attitude with great people skills
Passion for retail and delivering exceptional customer service
Why B&M?
With over 780 stores and more on the way, this is a fantastic time to join us
We offer:
Clear progression paths and development opportunities
On-the-job training and support
10% staff discount (with double discount events)
Access to a colleague benefits portal
Wellbeing support through our Employee Assistance Programme
A stable, permanent contract
Ready to grow with us? Apply now and be part of the B&M journey.
B&M is an equal opportunity employer committed to creating an inclusive environment for all.
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Customer Service Manager
Only for registered members Whitby, North Yorkshire
-
Care Services Manager
Only for registered members Whitby YO HT
-
Registered Manager
Only for registered members Whitby
-
Registered Home Manager
The Recruitment Crowd Limited- Whitby
-
Data Transformation Administrator
Only for registered members Whitby
-
Cashier - Cast Member
Only for registered members Whitby
-
Server - Cast Member
Only for registered members Whitby
-
Game Room Attendant
Only for registered members Whitby
-
Food Prep, Cook, and Pizza Maker
Only for registered members Whitby
-
Optometry Partner
Full time Only for registered members Whitby
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Party Host
Only for registered members Whitby
-
Registered Home Manager
Full time Only for registered members Whitby
-
Registered Nurse
Part time Only for registered members Whitby
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Ward Manager
Only for registered members Whitby
-
Ward Manager
Only for registered members Whitby YO DP
-
Registered Manager
Only for registered members Whitby
-
Kitchen Manager
Only for registered members Whitby YO PU
-
Advanced Clinical Practitioner Lead
Only for registered members Whitby YO DP
-
Sous Chef
Only for registered members Danby YO PR
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Registered Manager
Only for registered members Whitby YO EQ
-
Specialist Community Occupational Therapist
Only for registered members Whitby