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Engagement Coordinator - Exeter, United Kingdom - Lightfoot Ltd.

Lightfoot Ltd.

Verified Company

Exeter, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Engagement Coordinator
Formal position title.

Reports To
The Engagement Coordinator will report to the Engagement Optimisation Manager.

Job Overview

This role will be the glue that binds the engagement team across exciting new initiatives and projects ensuring we activate more app users and keep them engaged.

The role will enjoy a varied and dynamic environment working closely with the two Engagement Managers and the
Engagement App Support role.

Responsibilities and Duties
Provide a bullet point list of the responsibilities and duties of this job.

You will be coordinating projects for the engagement team, ensuring timelines and tasks are monitored/reported on. This will also include liaising with the appropriate departments within the business
You will manage/monitor innovative datadriven experiments with all mobile app products to find ways to improve app user engagement levels
You will assist the Product Manager with the implementation and running of our new analytics and messaging tools across all our products
You will work with the rest of the team to ensure all app users receive a consistent communication style and tone of voice
You will contribute to the continued development of the team, company and products
You will coordinate the monthly app user newsletters ensuring you liaise with all teams/stakeholders involved
You will cover for the Engagement Executive when away, this includes: o product support channels helping all users fix issues, answer questions and process admin requests o processing of daily/weekly/monthly admin tasks o monitor and respond to all user review sites

Qualifications

Excellent communication skills and telephone manner are
essential:
Computer literacy skills are
essential to be able to support our customers as effectively as possible
Experience with project management/coordination would be
desirable:
Prior experience working in a customer-focused role is
preferable:
Enthusiastic and hard working
Comfortable working in fastpaced environment
Proactive and able to manage own time
Comfortable using own initiative to further projects/tasks

This job description template downloaded from Betterteam.

Able to communicate confidently with all levels of staff within the business
Personable and outgoing, with a good sense of humour

Salary & Benefits
- _£2- 30,000 depending on experience _
- _Membership of employee bonus scheme _
- _Outstanding quality of life working at Winslade Park _
- _24 days leave entitlement plus Bank Holidays _
- _Childcare voucher scheme _
- _Your own Lightfoot and associated benefits _

This job description template downloaded from Betterteam.

Salary:
£28,000.00-£30,000.00 per year

Benefits: