Senior Collection Officer - Devon, United Kingdom - MMP Consultancy

MMP Consultancy

Verified Company

Devon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

MMP Consultancy are working with a fantastic organisation who are looking to recruit a Senior Collection Officer on a temporary basis.

This role is based in Exeter.

The efficient and effective collection of rent (HRA and non-HRA), garage charges, rechargeable repairs, former tenancy arrears, housing benefit overpayments and council tax.

Protecting and maximising the council's income whilst supporting customers to find sustainable ways to meet their debts.

Key Responsibilities:

Monitoring accounts that have fallen into arrears, initiating recovery action that is appropriate and proportionate in accordance with service principles and regulatory requirements.
Proactively preventing debt by making contact with customers in the early stages of arrears to discuss circumstances. Providing advice and support to customers in financial hardship, negotiating payment plans, initiating income and expenditure analysis, and exploring sustainable solutions including the use of discretionary funds, match funding and income maximisation.
Responsible for multi debt casework to proactively find sustainable solutions for those complex customers who are struggling to pay debts to the council and those worst affected by the cost of living, pulling assistance and expertise from suppliers of budgeting and debt advice, or access to affordable credit.
Following thorough consideration of circumstances, where necessary, responsible for initiating the most serious recovery action available to recover the debt to the Council, including seeking Possession Orders and Evictions.
Responsible for representing the council at County Court in relation to Possession Orders for rent arrears on all tenure types, and related recovery actions for former tenancy arrears, rechargeable repairs and garage charges.
Responsible for managing and attending evictions for rent arrears, ensuring that premises are properly secured, and to make arrangements for full inventory and storage of furniture and effects.
Dealing with all customer enquiries and other service use communications and providing support to colleagues, developing and maintaining effective liaison across the Council in relation to shortterm accommodation, private sector lease and Extralet tenure issues and developments.
Undertaking all administrative tasks associated with the debt areas including chasing absconders, housekeeping lists, bankruptcies and preparing any cases to be considered for write off.
Any other duties commensurate with the grade.