Head of IT Service Management - London, United Kingdom - Moorfields Eye Hospital NHS Foundation Trust

Moorfields Eye Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Consider the impact of user needs. Responsible for the budget for your services (pay and non-pay) and know how and when to escalate issues.

Contribute and develop economic investment cases for IT Operations, including business planning processes covering sounds financial models for implementation, and running of the services.

Governance and assurance Evolve and define governance for IT service management practices Take responsibility for working with and supporting other staff in wider governance.

Assure services across sets of services. Use tools such as standards, guardrails, and principles to effectively govern delivery. Making and informing risk-based decisions Act as a point of escalation. Be trusted by senior risk owners as an expert in IT service management practices.

Service focus, monitoring, and reporting See the bigger picture and investigate how to get the best out of the underlying services to support the organisations strategic objectives and business priorities.

Take complex reporting data from multiple sources, compare, and interpret against service baseline and industry standards and provide a supporting narrative.

Use your data analytics skills to enhance business performance.

Responsible for service reporting for IT service management for EPR, in-line with Trust-agreed reporting measures Service management framework knowledge Have an expert certificate in the service management framework qualification Demonstrate an industry understanding of how to implement the framework into numerous environments Stakeholder relationship management (IT Operations) Determine strategic vision and direction Positively influence important senior stakeholders Provide an arbitration function Strategy Lead the design and implementation of IT service management strategy for your portfolio, ensuring the business requirements are being met.