Student Experience - Egham, United Kingdom - Study Group

Study Group
Study Group
Verified Company
Egham, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Contract type:
Part Time hours per week) - Permanent


Location:
Egham, Royal Holloway International Study Centre


Salary:
up to £13000 per annum


JOB OVERVIEW


The role's objective is to provide non-academic support to students at our International Study Centre, with the aim of ensuring a positive and enjoyable experience during their time there.

Additionally, the role involves supporting students as they transition from the International Study Centre to the University.


ABOUT THE ROLE

  • Provide a consistent, accurate and friendly customer reception service to visitors, students, and staff, identifying problems that lead to poor service and contributing to the review of this service.
  • To assist with student enquiries, directing them appropriately within the ISC to the Head of Centre, Welfare, Academic Team and Student Experience Team.
  • Ensure noticeboards are updated regularly around the Centre, and manage the Virtual Learning Platform, with a particular focus on Virtual Reception modules.
  • Assist and support with creating agendas, recording, and distributing minutes at Centre meetings.
  • Deliver a firstclass student experience that surpasses student expectations.
  • Provide general student services advice including local and travel information, help with opening bank accounts, issuing confirmation letters, ID cards, letter requests, and maintenance, complaints etc.
  • Review student experience feedback and satisfaction data to identify opportunities to improve and create regular plans and reporting for the continuous improvement of Student Experience at the ISC.
  • Ensure effective interaction with ongoing induction events, oversee communications, and invites University partners to include Support Services and previously progressed students.

ABOUT YOU

  • Bachelor's Degree (desirable)
  • Working in an administrative role(Essential)
  • Working with students (desirable)
  • Working in a Higher Education or Further Education environment

ABOUT US


Study Group is a leading international education provider dedicated and passionate about helping students worldwide, creating a brighter future and reaching their full potential.

With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed.

Our global network of offices and university partnerships ensure that students receive the best educational services available.

Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.


ORGANISATIONAL COMPLIANCE


Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes.

For successful applicants, the following checks will be conducted

  • Criminal Background Check (countryspecific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace.

We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor.

We believe the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

Egyi4q71R2
More jobs from Study Group
See all jobs of Study Group