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Estate Agency - Sutton Coldfield, United Kingdom - Twenty20

Twenty20

Verified Company

Sutton Coldfield, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An amazing opportunity with one of the best companies in the area. This is a highly regarded and respected estate and letting agent who invest in their staff. They strive to deliver a tailored approach whilst also providing a trusted and compliant service to their clients.

They are passionate about driving the business forward, utilising available tech to provide virtual video viewings and industry updates through social media presence.

As Head of Lettings, you will be an inspirational leader within your team, striving to empower and motivate your team, whilst working to be the 'Agent of Choice' within your region.

Your success depends on how the team perform and so a key aspect of the role will be to drive the team to exceed set KPI's whilst continuously exploring new business opportunities across the various revenue streams within your business function.

You will maintain strong and effective working relationships with the landlord database, so being an effective rapport builder and communicator is key.

Beyond this, you will manage all day to day people issues such as absences, performance, conduct and development for your team.

Your overall goal will be to ensure that they collectively deliver impeccable service to clients, achieve set KPIs and work closely with other departments to create synergy across the business.

You will also be expected to work with Operational Board members to develop efficiencies and operational improvements for the business function.

Job Duties

Foster strong internal and external relationships, to build a reputation for professionalism and exceptional service
Hold and actively engage team members in all weekly branch meetings and daily 'catch ups' ensuring the team have clearly defined goals
Identify opportunities for business growth as well how to counteract risks (i.e. market fluctuations, new competing agencies etc)
Identify procedures that need adjustment and work with key stakeholders to action these changes and embed them into the business
Work to support and build effective relationships with managers in other departments to create synergy across the business
Role model and consistently deliver an exceptional customer experience
Ensure time is maximised across the team by effective and accurate diary management when scheduling appointments and forward planning time
Responsible for ensuring that all admin is accurate and is available for all client meetings/contract signings/key collections as and when required
Responsible for ensuring that all systems are accurately maintained and up to date, particularly regarding key management and property security
Support the team with and oversee all operational tasks (such as but not limited to dealing with incoming enquires, booking appointments and conducting viewings) in busy periods or to cover absence
Conducting and converting market appraisals into new business
Keep up to date with all changes to industry legislation and deliver associated changes with the team
Understand and comply with all company policies and procedures as well as industry legislation
Actively engage in all social media activity and promote the brand through social posting in conjunction with the Marketing Team, encouraging wider team involvement and engagement
Proactively engage in all relevant networking opportunities to identify potential new business generation

People Management

Ensure all branch staff understand and deliver 'exceptional' customer service in line with Company values
Maintain and build a happy, productive workforce of 'team players'
Develop a strong, mentoring relationship with your team and monitor their effectiveness
Ensure strong team cohesion across Branch teams and Tenancy Services and positive working relationships with other teams within the group are maintained
Ensure staff adopt procedures and policies correctly, making ad hoc checks as and when necessary
Ensure that team members work towards and achieve their relevant professional qualification
Work with the People Team to recruit and select the right people for the team in times of growth or attrition
Establishing standards of service and, in conjunction with the management team, ensure departmental staff are trained and upskilled in line with customer feedback, business goals and industry expectations
Carry out regular check ins and career milestone forms, including probation reviews, with direct reports as and when required, also ensuring these are taking place across the team
Oversee all day to day People issues for the department and manage that of the Managers and Team Leaders such as annual leave and sickness
Ensure full compliance is achieved across the department with people management tasks, relating but not limited to absence and payroll reporting

Skills and Qualifications