Client Experience Coordinator - Manchester, United Kingdom - Smile Stylist

Smile Stylist

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Smile Stylist presents an exciting full-time opportunity for a professional and empathetic professional to join our team at our luxury state-of-the-art private dental practice based in Manchester City Centre as a Client Experience Coordinator.

The role of Client Experience Coordinator is incredibly important to the patient experience that we provide at our practice.

You will be the first point of contact for patients who are looking to learn more about achieving their dream smile and the different dental treatments we provide.

We are looking for a motivated, ambitious individual with the right mindset who can work on their own initiative to join our kind and caring team.

About the Job role:

You will spend your time managing new patients' dental enquiries, and provide telephone consultations for those interested.

You will be the bridge between our patients and our clinical team, ensuring that the patient is provided with exceptional care throughout their time with us.

You will work closely alongside the Practice Manager and Business Manager, and have control of our social media pages - you will be involved in helping us create exciting content for our social media channels You will have your own consultation space, mobile and PC, but most importantly, you will be provided with the freedom to be creative within your role to help us grow our company

The role is ideal for someone who understands and appreciates the importance of customer experience, is passionate to help drive the practice forward and become an ambassador of the services provided by the practice.

Be the first point of contact for new patient enquires
Contact patients to discuss treatments we offer
Seeing patients face to face discussing treatments and finance options available
Supporting the patient throughout their treatment journey
Be able to cover receptionist duties when required
Involved in business development growth strategies

Essential Requirements:

Deliver a worldclass experience for every customer
Effective and excellent communication with all key business relationships
Excellent customer service skills
Previous experience working in a Dental practice as a Patient treatment coordinator is not essential as full training will be given
Must be savvy with social media you will be involved in helping us create exciting content for our social media channels
Excellent negotiation and closing skills
Have excellent up selling /cross selling experience/ skills
Incentivised by hitting key targets
Proven sales track record in developing new business
Organised with impeccable attention to detail
Motivated to be successful
Previous experience in a salesbased customerfocused industry
Positive attitude, good communication skills
Excellent verbal and written communication skills
Competent level of IT proficiency with the ability to produce excel sheets, graphs and accurate data
Keep accurate records of customer interactions and activities.
Suggest ideas for improving the patient journey
Excellent presentational skills for treatment introduction.

Key Job benefits:

A competitive salary
Bonuses on achieving targets with clear KPIs
Annual training to all staff
Ongoing support and the opportunity for personal and professional development.
Career development and opportunities are available for those wishing to grow

Benefits of working with Smile Stylist:

Excellent team support working with numerous specialists and a highly skilled team
In house/training support and opportunities for future growth
We invest in our team
Providing things like weekly treats and paid social events. Plus, every team member gets their birthday off work paid
We like new ideas, and always encourage staff to express their views to help drive the business forward
Modern surgeries and dental software systems

Job Type:
Full time

Working Schedule:

Monday 7.30am pm

Tuesday 9.30am pm

Wednesday 9.30am pm

Thursday 9.30am pm

Friday 9.30am pm

Saturday 10.00am pm (1 a month)

Competitive salary dependant on experiance
If you think you possess the skills and experience, we would love to hear from you

Job Types:
Full-time, Permanent

Salary:
From £24,000.00 per year

Benefits: