Call Referral Handler - Exeter, United Kingdom - Devon Partnership NHS Trust

Devon Partnership NHS Trust

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Purpose The Call Referral Handlers within the First Response Service help to underpin all of our clinical activity, meaning this dedicated and enthusiastic 24/7 workforce is vital to the delivery ofa high standard of care.

As the post holder will provide comprehensive administrative support to the service, there will be an expectation for them to be highly motivated, flexible and multi-skilled with excellent organisational expertise.

The post holder will have a high standard of skills using Microsoft Office packages and experience of using bespoke IT systems.

The post holder will be required to answer telephone calls from Health Care Professionals, other specialised services, patients, care givers and others; taking mental health crisis referral information and accurately entering the data within electronic systems.

The post holder will also at times be expected to share information with other professional disciplines such as the police in line with Data Protection Regulations.

The post holder, with support from senior clinical staff will at times need to divert some calls directly to a clinician, waiting with them until there is clinical availability.

The post holder will furthermore respond to telephone queries, requiring them to update electronic patient records, communicate with colleagues and redirect calls when required.

The post holder will also need to meet deadlines, collate data and maintain standards relating toadministrative processes.

Undertake any additional duties as appropriate and delegated by the Supervisor