Account Coordinator - Horley, United Kingdom - Reed Business Support

Reed Business Support

Verified Company

Horley, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is an outstanding family run organisation who supply home fragrance products. They are looking for a
Key Accounts Coordinator to join them on a permanent basis. You will need to drive as there is no local transportation.

08:30-17:00 Monday to Friday. Up to £30,000.

Overall, you will need to thrive in a busy environment and enjoy tackling newchallenges daily with the support of a team.

You will be supporting the Key Account Manager in offering outstanding customer service for our large retail accounts.

Duties and Responsibilities Key Accounts Coordinator:

Ensuring key account customer enquiries are responded to in a timely manner.
Tracking weekly sales and forecasting reports
Updating project sheets to ensure projects are on schedule, escalate in issues to relevant team.
Answering telephone calls and resolving queries efficiently
Create logístical specifications for products to customer requirements.
Raising sales orders
Ensure compliance is up to date and accurate for all customers. Action with compliance team if necessary
Brief teams internally on customer communications and action any follow ups
Ensuring all contract details are correct to the specifications agreed.
Tracking stock shipments, communicating to relevant parties any changes or delays to delivery
Liaising with depots regarding nationwide logistics working to tight deadlines
All ad hoc admin
Market research
Sending perfect samples to customers, relaying customer feedback to relevant teams
Booking meetings internally

What the Key Accounts Coordinator should have:

Used to working to tight deadlines.
Have excellent organisational skills, good communication ability especially written.
Strong excel skills.
A good understanding of stock management and sales forecasting.
Ability to prioritise and manage a busy workload is also important.