Claims Handler - Uxbridge - Time Recruitment Solutions Ltd

    Time Recruitment Solutions Ltd
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    Full time
    Description

    Job Description:

    The role of a Hire Monitoring Claims Handler is to manage non-fault motor claims, ensuring excellent customer service while overseeing the process through to the repair completion or settlement payment.

    Main Responsibilities:

    • Managing a portfolio of customer accounts and providing consistent, high-quality customer care.
    • Maintaining proactive communication with third-party insurers, garages, and engineers to keep customers updated.
    • Conducting investigations and resolving issues to minimise business impact.
    • Liaising with internal teams, senior management, and external stakeholders, including solicitors, to progress claims effectively.
    • Adhering to industry standards and guidelines to ensure compliance and cost recovery for the business.

    About You:

    We are looking for a motivated and customer-focused individual who thrives in a dynamic environment. The ideal candidate will have:

    • Proven experience in customer service, with the ability to handle high volumes of inbound and outbound calls.
    • Exceptional verbal and written communication skills.
    • Strong organisational, time management, and attention to detail skills.
    • The ability to manage competing priorities under pressure and meet deadlines.
    • Confidence in negotiating and influencing outcomes.
    • Proficiency in Microsoft Word, Excel, and Outlook.
    • A positive, 'can do' attitude and the ability to handle challenging situations professionally.
    • A knack for building effective relationships with customers and colleagues alike.


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