Audiological Support Associate - Conwy, United Kingdom - Boots Hearingcare

Description

Who we are

You enjoy creating and innovating. You never stop striving for better. You take responsibility and you get results. You love being part of a team.

Above all, you want your work to matter:
Welcome to our world At Sonova we create sense by bringing sound to life. Our innovative hearing care solutions help millions of people enjoy life's unforgettable moments.

We offer exceptional career opportunities through market-leading brands from consumer to medical, products and services that keep pushing hearing care forward, and a culture where you can quickly belong and perform at your best.

If you want the freedom to explore, opportunities to grow, and make positive change on people lives through your work, this is the place for you.

Join Sonova. Create sense.

• Conwy, United KingdomAudiological Support Associate
• Audiological Support
• We have an exciting opportunity to join our Professional Standards Team in our Support Office in Llandudno as an Audiological Support Associate.
• As a Audiological Support Associate you will be a vital point of contact for all our customers, both new and existing;you will be responsible for answering incoming calls, acknowledging incoming letters and resolving customer concerns and queries.
• In this role you will support the Customer Engagement Centre and other functional areas to resolve alleged clinical, safeguarding and professional malpractice issues. As part of this role you will also support the audiology and product team with training events when required.
• As Audiological Support Associate, your role will include:
• Responding to contacts from customers, HAAs and other functional areas with an efficient, polite, qualityfocused customer care manner, gather necessary information and resolve outstanding issues writing formally where required.
• Coordinating remedies between customer, colleague and supplier as required within Boots Hearingcare & Sonova policy and work within delegation of authority.
• Interpreting audiometric data and support remote programming for repairs, replacements, loan aid or new purchases as required.
• Remotely supporting with technical advice on use of accessories.
• Supporting with collation of data for quarterly Governance report.
• Creating employer access support letters, solicitor responses and medical reports as required.
• Providing administration support for clinical, financial and CPD audits, professional body membership schemesand HCPC registration renewal cycle.
• Assisting in HCPC Fitness to Practice issue.
• Delivering technical support/product
• Maintaining own knowledge base and attending training as required including undertaking the inhouse HHPtraining programme.