Assistant Resident Services Manager - Leeds, United Kingdom - PMR

PMR

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

PMR are seeking an experienced Assistant Resident Services Manager to provide onsite customer service and lettings service to a residential development in Leeds.

The Assistant Resident Services Manager will be the first point of contact for current residentsand potential applicants, always providing excellent customer service.

Key Responsibilities

Provide onsite day to day customer service experience to everyone at the site, including residents, contractors, and applicants.
Arranging viewings at the site and agreeing offers for property units.
Referencing progression including liaising with referencing provider and applicants throughout each stage.
Ensuring all apartments and communal areas are well presented and attractive to all tenants.
Complete regular market research to ensure we are in line with our competitors.
Supporting with organising Resident events and engaging with the local community.
To act as a first point of call for residents to report maintenance issues.
Support with the block management of the site arranging repairs.
Tracking servicing and compliance for the development.
Carrying out regular inspections of communal areas and platforms.
Completing check in and check out reports through an inventory platform.
Processing Deposit returns and dealing with any disputes.
Contact and process tenant renewals, capturing information on those not renewing.
Work alongside the Manager to ensure H&S statutory requirements are met throughout the development.
During periods of annual leave covering the Manager.

In addition to the tasks outlined above, the job will involve other duties that would be required from time to time.

Skills, Knowledge, and Experience

Previous experience in a residential property environment or estate agent's background.
Proven experience in a customer service background.
Excellent verbal and written communication skills.
A people person with a cando attitude
IT literate and social media savvy (preferably)
Warm and Friendly personality
A great team player who can adapt to working in a small team.
Well organised and confident to make decisions.
Confidence and Creativity to bring new ideas to the site.