Waiter/waitress - Newquay, United Kingdom - Esplanade Hotel

Esplanade Hotel

Verified Company

Newquay, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are a four star family hotel overlooking the famous Fistral Beach Hotel, home to Quiksilver Surf School.

We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone

Role & Responsibilities:

To ensure all of our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us we aim to provide an unforgettable experience
To ensure all complaints are minimised and handles professionally as in accordance with our policies
To work in line with company policies and manuals
Work with the Food and Beverage Manager & Supervisor to maximise sales performance and achieve sales in line with targets
Ensure effective control of stock and staff costs in the Restaurant Managers& Supervisor absence.
To follow all hotel policies as outlined in your training manual:
Serve food and drinks, quickly and efficiently, meeting our five star standards.
Keep up to date with current promotions and new products
Make customers aware of offers on our great food and drink range
To assist in any function or events set ups in accordance with procedures
To maintain exemplary billing systems and obtain all payments from customers in accordance with company Policy, and the accurate accounting and processing of all reception sales.
To observe and comply with cleaning rotas, health and safety, food and hygiene regulations
Ensure high standards of financial and reporting diligence in accordance with company policy
To ensure good working relationship with all other departments and communicate information throughout the hotel.
To understand responsibilities in relation to Fire Procedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
All other duties as required