Bi-lingual Customer Interaction Specialist - North Shields, United Kingdom - DFDS

DFDS
DFDS
Verified Company
North Shields, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Being a multi-national business, we interact with large numbers of customers and stakeholders.

We want to be able to communicate with our customers easily, which is why we are looking for a Bi-lingual Customer Interaction Specialist _(Dutch speaking)_ to join our team either in Newcastle or the Netherlands.

We are seeking someone customer focussed with a first-rate telephone manner and a clear speaking voice. Good proficiency and navigation skills around a pc, along with excellent keyboard skill.

Outstanding communication skills and the ability to build rapportwith the customers, combined the ability to work well in a team environment.

Having flexibility to work at various times in the contact centre, including evenings and weekends, where necessary. Previous contact centre experience would be very desirable.

Now about what we can give you.

You'll be able to access some fantastic benefits such as:


  • Life assurance cover
  • Contributory company pension scheme
  • Holiday Purchase Scheme
  • Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
  • Full employee assistance programme including:
  • Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
  • Huge range of retail discounts from high street and online retailers
  • Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
  • Access to Thrive, our awardwinning Wellbeing platform
  • Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing

Who We Are.DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.9bn. To over 8,400 freight customers, we deliver high performance and superior reliability through shipping and port terminal services,and transport and logistics solutions. For six million passengers, we provide safe overnight and short sea ferry services. Our 10,000 employees are located on ships and in offices across more than 20 countries. DFDS was founded in 1866, is headquartered inCopenhagen, and listed on Nasdaq Copenhagen. In the UK, DFDS prides itself on having signed the Armed Forces Covenant and membership of the Apprenticeship Diversity Champions Network. We have just been added to the CILT top 30 Logistics Providers List
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