Post-sale Coordinator - London, United Kingdom - Bonhams

Bonhams

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Bonhams
Bonhams is a global auction house with an 18th century heritage poised for transformative change.

Our global operations are based in London, Paris, New York, Los Angeles and Hong Kong where we sell in over 60 categories, including motor cars, paintings, jewellery, and entertainment memorabilia.

Our employees are passionate about their work and we pride ourselves on a bespoke approach that aims to make every client feel important.

It is an exciting time for our business and our global leadership team of art world professionals are now ready to for a People focussed team to help them develop their talent strategy, strengthen our people brand globally, build organisational capability and drive process improvement.

About the Role

The Post-Sale Coordinator will report to the Post-Sale Service Manager to assist with the delivery of the most efficient and enhanced after sales experience for Bonhams clients.

The Post-Sale Coordinator will also support the Luxury departments at both Knightsbridge and New Bond Street where they will help manage relevant paperwork and documents for import and export, working to ensure Bonhams are operating in an organised and compliant manner in relation to all areas of shipping.

They will support the Post-Sale Manager in working closely with and communicating effectively & efficiently between specialist departments, client services, credit control, and other supporting departments.

They will provide advice and support to clients and internal teams where required, as well as being a liaison between clients, departments, and our third-party shipping partners.

The Post-Sale Coordinator will play an integral role in delivering the highest level of service to our clients after the hammer has fallen and support the Post-Sale Manager in improving client retention and acting as a liaison between clients, departments and external stakeholders.

Key Responsibilities

In your role as Post-Sale Administrator, you will:

Provide Luxury client quotes pre or post sales shipping, alongside co-ordination with any 3rd party shippers
Support the Post-Sale Manager in creation and distribution of postsale reports to specialist departments and postsale comms with firsttime buyers and clients flagged by specialist departments
Manage the Packengers shipping calendar ensuring sales are correctly uploaded to Bonhams website
Assist Post-Sale Manager in observing relationships with thirdparty shippers and improving client experience and delivery times
Manage 'ready for collection' and property releases in timely manner to ensure client delivery is prompt
Be proactive and responsive in resolving any client shipping issues and be first point of escalation, working with external shippers to maintain client satisfaction
Partner with credit control on creation of consolidated buyer invoices with shipping charges for Jewellery clients
Work with Credit Control to ensure any taxfree shipments have the appropriate proof of export from shippers
Provide source of export information and advice to the clients, Specialists and Regional teams
Obtain copies, track and manage export entries for Bonhams ensuring a clear paper trail is maintained via 3rd party shippers
Work with the Shipping Department to obtain export licences and CITES permits for exports when required
Ensure primary shipper invoices are processed, charged and settled in an accurate and timely fashion

Key Skills and Experience

Demonstrate exceptional client service and communication skills
Proven time/task management and problemsolving abilities
Strong processing abilities whilst remaining client focused
Agile and able to work in a fastpaced multitasking environment
A logical thinker and problem solver with the ability to seek continuous improvement
Ability to build strong relationships internally and externally
Excellent verbal and written presentation skills
Experience of managing the shipment and movement of luxury goods crossborders
A demonstrable track record of effectively managing 3rd party shippers
French or Mandarin language fluency an advantage

What We Offer:

28 days annual leave (including bank holidays) increasing to 33 with service.
Private Health Care
Life Assurance
Health & Wellbeing Assistance Program
Enhanced Family Friendly Policies
Learning and Training Assistance Program
Annual Travel Season Ticket Loan
Cycle to Work Scheme

If you wish to apply, please send your CV and cover letter by the 23rd March 2023 at midnight.

Bonhams is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.