Scheduler/administrator - Potters Bar, United Kingdom - C S Hodges & Son Ltd

Description

CS Hodges a long established maintenance company are looking for an experienced Scheduler / Administrator to join their existing team.

In this role you will be required to carry out a variety of work and deal with both operatives and subcontractors.

• Responding to calls from customers reporting required works
• Detailing an accurate understanding of the work / repair required before passing the job to the operative.
• Utilising help desks and scheduling systems to ensure customers receive a timely service and updates. Meeting SLA's and KPI's.
• Placing orders with subcontractors
• Tracking progress of works from inception to completion. It is essential/desirable you have experience in a repairs & maintenance environment.
• Excellent customer service and a good telephone manner.
• Experience with working engineers diaries/scheduling day to day reactive repairs.
• Possess excellent communication skills/IT literate.
• Raising and sending approved quotes to clients.
• Ability to work under pressure.
• Highly organised with a good attention to detail proactive and positive 'can do' attitude.

• Company pension
• Free parking
• Onsite parking

• Day shift
• Monday to Friday

• English (required)