Service Desk Engineer 2nd Line - Cambridge, United Kingdom - Experis LTD

Experis LTD

Verified Company

Cambridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Desk Technician

Location:
Saffron Walden

Package to £35K

Overview
Our Client is a focused IT value-added reseller.

As an IT solutions provider, they deliver best-of-breed solutions, from hardware and software to networking, cloud, support services and deliver a first-class service and enjoy multi-vendor partnerships, awardsand accolades.

They are looking for a Dedicated Service Desk Technician to join them on a permanent basis based off-site at one of their client in Cambridge.

Key Accountabilities

As a Dedicated Service Desk Technician, you'll be the central point of contact for all ITrelated incidents and service requests
You'll be working one on of their dedicated customer sites, r
Responsible for logging incidents, service requests and resolving support requests

- ensuring that service levels and targets are achieved
- meeting customer satisfaction and continuous service delivery demands.

Performing device builds and facilitating desk moves

Skills & Experience

Someone with previous IT Service Desk Experience working in an IT reseller organisation would be a bonus
Well organised & able to work in a fastpaced environment
Excellent communication skills at all levels
Knowledge of Microsoft 365 and Office apps
Working knowledge of IT Infrastructure service and user administration activities (new joiners, folder management, password resets etc.)