Head of Performance and Improvement - Lowestoft, United Kingdom - East Suffolk Council

East Suffolk Council

Verified Company

Lowestoft, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Performance & Improvement - East Suffolk Services Ltd:

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Salary:£54,651 - £60,710**:

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Base Location:
Working between Lowestoft and Woodbridge

East Suffolk Services is a brand-new company, wholly owned by East Suffolk Council, with whom we will commence our main contract in July 2023.

The contract will cover Waste, Public Realm, Parking, CCTV, Community Alarms, Facilities Management and Cemeteries.

Reporting into the Managing Director, the Head of Performance & Improvement will be responsible for leading and driving a culture of engagement, support, and high standards.

We want a leader with a passion for delivering next-level service to customers, enhancing satisfaction, driving results, supporting further business growth, and creating a positive and upbeat culture.

We are seeking a proven leader who has demonstrable experience of leading across multiple functions such as customer engagement, operational performance management, business development, data protection, risk, and health and safety.

Proven experience leading customer engagement.
Developing and encouraging a culture of continuous improvement across sites with clear objectives outlined and delivered.
Experience of developing income streams, both existing and new business.
Contract Management.
To manage the development, implement, and maintain of core values to create a cohesive environment which is responsive to increasing demands.
Exceptional organisational, planning and leadership skills.
Proven working knowledge in employee management and development.
Strong decision making, analytical and problemsolving skills.

This is a fantastic opportunity to join a newly formed senior management team, working with a committed and established operational function.

East Suffolk Council is the largest District Council by population in the UK.

East Suffolk is a delightful part of the country, combining beautiful, unbroken coastline and delightful market towns with industry-leading energy hubs, commercial ports, and fantastic economic opportunities.

Key Dates:

Closing Date: 12 April 2023 (midday)

Interview Date: 21 April 2023

How to apply

Step 1 - Read the advert and the

Job Description and Person Specification

.

Step 2 - Complete the

Supporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

East Suffolk Council is an exciting place to work and a great place to make a real difference to people's lives, delivering vital services to a quarter of a million people across East Suffolk.

We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation.

We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.