Commercial Operations Administrator - Bedford, United Kingdom - ParentPay Group

ParentPay Group

Verified Company

Bedford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Description:

We are currently looking for a Commercial Operations Administrator to join our team.

The Commercial Operations Team is primarily responsible for:

Managing the annual billing (annual entitlement) processes for customers to renew their software
Maintaining accurate records of customers' licences and support in our Microsoft Dynamics 365 CRM system
Distributing software licences for SIMS and partner products, including upgrades, patches and licences.

Key Responsibilities:

Reporting to the Commercial Operations Team Leader, the individual will assist with planning and overseeing the SIMS annual entitlement process for schools/academies, Local Authorities that are billed centrally and the SIMS Support Units

The individual will:

Work alongside the Commercial Operations Team Leader to assist with:
Maintaining and cleansing the data within our Dynamics 365 CRM system and master records
Drafting the annual entitlement preinvoice statements and accompanying guides for each market area
Processing the returned annual entitlement (SIMS Direct/LA/SSU/MAT Save) quotes on the Dynamics 365 CRM system Dashboard
Working alongside our CRM development team to ensure that our processes run smoothly and efficiently
Process selfbilling claim backs and academy refunds for local authorities and SIMS Support Units
Ensure that all customers are invoiced correctly on 1st March each year, including data checking and administer the distribution of invoices electronically
Deal with licensing, support, annual entitlement and invoice enquiries from customers and colleagues, working closely alongside Finance/Credit control, Contracts, Sales and Third-Party providers where necessary
Assist with customer online annual entitlement renewal portal queries to resolution, or escalate to appropriate support teams
Maintain instruction manuals, suggest process improvements and assist with the planning and implementation of new processes
Perform other duties as and when required to support the Commercial Operations Team and wider Commercial Department.

Skills, Knowledge and Expertise:

Experience and Expertise:

Experience in an administrative role
Experience of providing excellent customer service in a customerfacing role
Excellent attention to detail
IT literate and proficient in Microsoft Office, specifically Excel, Word and Outlook
Strong written and spoken communication skills
Ability to work effectively within a team; to be a team player with a positive attitude
Strong communication with colleagues at all levels
Excellent organisational skills and an ability to work to deadlines while managing a varied workload
Confidence in the use of IT for business purposes
Proactive and forward thinking
Demonstrates good numeracy and analytical skills

Desirable Attributes

An understanding of the issues and factors affecting the UK education system
Experience of Microsoft Dynamics 365 or a similar CRM system
Experience of using SAP/Microsoft Business Central
Experience of Data analysis, cleansing and reporting

Key Relationships
Commercial Operations Manager, Sales Enablement & Operations team, Sales, Contracts and Finance teams, Other departments within Education Software Solutions, Third-Party Software Providers

About ParentPay Group:

ParentPay Group brings together eleven brands that drive development in EdTech.

As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data.

Fundamentally, we create time for learning.