Partner Support Specialist - Stirling, United Kingdom - DST Systems

DST Systems

Verified Company

Stirling, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview

About the role

Manage effective relationships and communicating effectively with all key contacts internally and externally
Exceptional handling of complex cases, or cases which require special handling, coordinating assistance from key contacts in processing areas; providing final decisions and letters if required. Monitor progress and undertake preventative measures as appropriate
Handle incoming calls from our Client and make outbound calls where necessary to complete the enquiry
Represent the Client on projects and be responsible for local Business Plan initiatives, championing change
Carry out any other duties which are within the employee's skills and abilities whenever reasonably instructed
Initiate and attend office visits and location meetings, strengthening existing relationships with key stakeholders and also establishing new networks/relationships

The individual will enjoy developing professional relationships and be proactive in creating an unforgettable customer experience for our Client.

All SS&C employees are accountable for the delivery of a Quality service, driving for excellence in all their work activities.

Ideally the individual will:

Be quality driven, aiming for 100% accuracy and timeliness of delivery
Observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of duties
Comply with the regulatory regimes in which SS&C operates, with particular consideration given to relevant Client Asset, Data Protection and Financial Crime Prevention regulations, as appropriate to the above role

The Skills Required:

A good team player with a "can do" attitude with the ability to work with others to provide an excellent customer service and experience.
Evidence of being in a previous role where communication is a key skill
Enjoy building relationships
Excellent problem solving, analytical and decision making skills
Appropriate product knowledge substantiated by relevant product tests
Excellent communication skills with ability coach effectively, mentor and give feedback when required
Act as a point of technical reference for others to refer to for help guidance and support
Shows flexibility and is always goes the extra mile to meet the needs of the business and Client
Strong organisational and time management skills
Commitment and selfmotivation to work within deadlines with minimum supervision
Educated to Higher level or equivalent (desirable)

Who we are

SS&C (formerly known as DST) is a global provider of investment and financial services as well as software for the financial services and healthcare industries.

Named to Fortune 1000 list as top U.S.

Company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries.

Some 18,000 financial services and healthcare organisations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Package Description

Competitive annual salary
Eligible for annual discretionary bonus (based on individual and company performance)
Stock Option eligible
Company pension scheme
Life Assurance (4 x salary)
Family Cover healthcare
Flex benefits scheme