Customer Service Advisor - Birmingham, United Kingdom - Gleeson Recruitment Group

Gleeson Recruitment Group

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

GRG are recruiting a new permanent Customer Service Advisor role working within the Financial Services Sector

This would be an excellent opportunity for someone who is looking for that next step in their career and join a business which can offer excellent progression and development.

You will need to have previous experience within the Financial Services sectorwithin a similar inbound/outbound customer service/contact centre position.

You will be more than just the friendly voice of the business. You'll be a listener and problem solver. As a Customer Service Advisor within their HQ, you'll be there for your customers in the moments that matter. If you're a great listener and love connectingwith people, this could be the role for you.

You'll be part of a close-knit team at the heart of giving your customers a fantastic and memorable experience. A Customer Service Advisor will provide an experience that is second to none. You'll be totally flexible in your approach and comfortable in undertakinga broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of thebusiness.

The difference you'll make

Delivering an outstanding service to our customers on every call and helping as many customers as you can.
Helping to keep your customers and the bank safe
Solving problems and escalating issues when necessary
Sharing best practice with colleagues, utilising banking internal procedures; share opportunities to improve, and escalating where barriers need to be removed
Delivering on customer requests, following processes to safely complete key updates

What you'll bring to this role

Proven ability to deliver outstanding customer service either from a face to face or a telephony background
The ability to communicate effectively with customers to truly understand their needs
A real desire to go aboveandbeyond for customers
Effective team working skills with a flexible, cando approach to work
Openness to a broad range of activities even if outside of standard expectations
Ability to grow, adapt and change accommodating business needs and priorities

Additional Info
The working hours are currently Monday - Friday, between 8.30am - 5.30pm. This is a hybrid working Customer Service Advisor role within their Birmingham offices.