Receptionist - Birmingham, United Kingdom - Lordswood Medical Practice

Description

Receptionists required - Permanent position, full or part time hours available

We are looking for receptionists to join our busy, friendly team working across our three sites.

We offer a variety of in-house training sessions as well as regular reception and whole team meetings alongside regular opportunities to enjoy social evenings and events with the whole team.

Car Park facilities are available.

The hourly rate of pay is £10.42 per hour reviewed at first appraisal.

We offer 4 weeks annual leave (rising by one day per year of service up to 5 weeks after 5 years' service) plus bank holidays (pro-rata for part time).

The NHS Pension Scheme is available for you to join. The team are supported by a management team including two Reception Managers who work across all of our sites.


Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a professional, courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Working as part of a team


Job Responsibilities:
Reception

• Front line duties
• Receiving of patients both face to face and by telephone
• Assisting with members of the practice team
• Be able to cover all reception duties as necessary
• Updating surgery forms and photocopying when required
• Any other duties as required
• Over familiarity with patients is not acceptable, a polite, professional manner at all times

Appointments

• Process appointment requests for today, future appointments from patients by telephone and in person.

Computer SystmOne Clinical System

• Participate in audit where appropriate

Telephone

• Answer Telephone in a polite and professional manner
• Courteous manner at all times
• Have working knowledge of telephone system, protocol for out of hours cover
• Cover for colleagues when necessary

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance with written protocols
• Photocopy as requested
• Coordinate Clinics, send patient letters
• Record all Significant Events that may occur, recording on GPTeamNet (intranet system)
• Updating of computerised medical notes as necessary

Confidentiality:

• Direct patients away from the desk after booking in or making an appointment
• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is nonjudgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking simi