Production Support Specialist - Southampton, United Kingdom - Benefex

Benefex

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Benefex is a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the UK.

To help us on our quest to be the best, we need brilliant people on boardand that's where you come in.

We are looking for a Production Support Specialist to join our Production Support team, reporting directly into the 2nd Line Team Manager.

In this role you will be working in tandem with our business stakeholders, Technical Specialists, Product Engineers, Consulting, and the Employee Support Centre team, to name a few It's an amazing opportunity for the super sleuths among you to showcase your problem-solving and investigatory skills

Duties and Responsibilities
A typical day as a Production Support Specialist (Customer Facing) is always varied. You'll be the first point of escalation for our Employee Support Centre and Customer Success teams.

One day you could be liaising with providers, building relationships to ensure benefits are arriving on time and as expected, the next you could be speaking with Consultants and Technical Specialists advising on trends and issues, whilst proactively finding resolutions to an array of queries.

The Production Support team have the responsibility of assessing queries and defects raised by internal departments in Benefex relating to customers.

This assessment includes identifying which area of the business is in the best position to resolve this query and supporting with the resolution in any way we can.

If you have strong analytical and time management skills, enjoy a varied role and are looking to understand how the wider business works, with opportunities to upskill both your technical and customer facing abilities - this could be the role for you

Skills that would be super useful:

Experience in a call centre role
Strong numeric skills
Excellent attention to detail
Logical thinking
Strong communication skills
The ability to work under pressure
Time management and the ability to multitask
Strong analytical skills
It would be great to have previous experience of working with payroll/benefits/pensions data, but it's not essential.