Admin Support - Clacton-on-Sea, United Kingdom - East Suffolk and North Essex NHS Foundation Trust
2 weeks ago
Description
The NEECS Integrated Care Team (ICT) Administration support role is to support clinical teams to manage patients by providing appropriate administration support including receipt of registered patient, service user contact and appointment booking.
They will provide direct administration support to the clinical team including ordering, maintaining stock and other general administrative tasks including accepting patient referrals, booking patient clinic appointments, photocopying, printing, data input, patient contact via phone call, reception duties and generating clinic letters.
Register all patients referred into ESNEFT on the relevant IT EPR system, presently SystmOne Forward all referrals to relevant service hub using established service rules
Receive phone calls from professionals and patients and their families and carers and refer onwards as appropriate when needed. When a query is able to be answered based on information known e.g. appointment bookings, all phone calls should be completed and closed in the gateway
Input monthly clinical audits into national databases for audits assigned to Community Gateway
Collate information from data sources to populate BRAG and SitRep reports on a daily basis during agreed times
One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area.
Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.
Our philosophy is thatTime Mattersto everyone.
Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.
To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship.
If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
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