Business Support and Administrative Lead - Nailsworth, United Kingdom - Price's Mill Surgery

Description

Job summary

The role of the Business Support and Admin Lead is a new position and the successful applicant will be responsible for the provision of high quality business support to the Practice and Patient Services Manager and the Management Partner and GP Partners in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

As a practice lead supporting the Partners in leading the team by promoting and modelling our Values/our Behaviour, equality, diversity and inclusion, quality service, continuous learning, confidentiality and collaborative working.

Main duties of the job

Planning and production of all practice clinical and admin rotas in consultation with lead GP and nursing lead.

Providing support for practice business, operations and clinical meetings.

Receiving and dealing with business queries.

Working collaboratively with the Patient Services Manager updating and maintaining effective communications with patients.

Supporting the Management Partner to comply with the annual Data Protection Toolkit, maintaining effective and appropriate systems within the practice to meet this end.

About us

Price's Mill Surgery is located in the heart of the beautiful market town of Nailsworth, we are a friendly, progressive Practice where effective teamwork enables us to deliver an excellent range of services to our 9000 plus patients.

We offer a competitive rate of pay, 4 weeks annual leave (increasing 1 day each year up to 25 days) plus pro rata bank holiday allowance, NHS pension, Life Insurance, uniform and on site free parking.

Job description

Job responsibilities

Business Support

Planning and production of all practice clinical and admin rotas in consultation with lead GP and nursing lead.

Providing support for practice business, operations and clinical meetings.

This will include acting as point of contact for staff on meeting dates/times, preparing and circulating agendas, collating and preparing information for meetings, taking and producing minutes in an accurate and timely manner, noting action points and ensuring these are subsequently followed up.

Provide support to the management team on matters of a confidential nature.

Receiving and dealing with business queries professionally, re-directing or taking messages when required and using initiative to deal with queries able to respond to.

Work collaboratively with the Patient Services Manager updating and maintaining effective communications with patients (relevant literature and displays in the surgery/website up to date/obtaining patient feedback/friends and family/social media).

Support the Management Partner to comply with the annual Data Protection Toolkit, maintaining effective and appropriate systems within the practice to meet this end.

Collate Friends and Family Feedback, enter and submit results via CQRS.

HR Support

• Responsibility as direct line manager for the Patient Service administrator(s).
• Line Manager responsibilities include:
• Manage and coordinate the daytoday activities of the team, allocating workloads and responsibilities in an efficient and effective way
• Coordinate and manage absences of staff ensuring adequate staffing levels are maintained (annual leave/sick leave/bank holidays) and absence is documented
• Undertake return to work interviews
• Monitor and manage compliance of mandatory training, coordinate training requirements ensuring sufficient time is given to staff to complete
• Supporting team members and their development through ongoing education, training needs analysis, annual appraisals with agreed action follow up, 1:1 meetings and regular feedback
• Monitor and assess staff performance and development. Ensure team members have the skills and competencies required for their role
• Provide support with training and performance management where requirements are not being met
• Lead in the recruitment, selection and induction of new staff to agreed standards.
• Be the point of liaison for managerial matters concerning members of the patient services team and work with the support of the Practice and Patient Services Manager and the Management Partner to address any performance or HR issues that may arise concerning a member of the team.
• Identify and deliver team training where required.

- [AS1] To lead and co-ordinate the work of the Patient Services Administration team, ensuring staff achieve their primary responsibilities. Identifying to the Practice and Patient Services Manager any issues with performance.

• Arrange and chair regular Patient Services Administration team meetings.
• Act as a role model to support members of the Patient Services Administration team to undertake mandatory and statutory training requirements. Ensuring all mandatory training is completed.
• Ensure Practice policies and SOPs are understood a