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    • Waiter/Hospitality Assistant - greater london, england, United Kingdom - BaxterStorey Limited

    BaxterStorey Limited
    BaxterStorey Limited greater london, england, United Kingdom

    2 weeks ago

    Description

    About Us

    BaxterStorey is a trailblazer in the hospitality industry, passionate about creating exceptional experiences and unforgettable moments for our clients.

    We believe that it's our people who set us apart, which is why we invest in ongoing training and support to ensure our team members have the skills and knowledge to thrive in their roles.

    Our company values are at the heart of everything we do: Always Visionary, striving for better; Wholeheartedly Positive, motivating and inspiring; Creatively Collaborative, embracing differences to push creativity; and Forever Conscious, working together to protect the planet and support local communities.

    Job Description

    • Greet and welcome guests in a professional manner
    • Take food and drink orders accurately and efficiently
    • Serve meals and beverages in a timely and courteous manner
    • Maintain cleanliness and hygiene standards in the dining area
    • Respond promptly and professionally to guest enquiries and requests
    • Communicate effectively with kitchen staff to ensure timely food service
    • Adhere to and enforce food safety and hygiene standards
    • Assist with setting up and breaking down dining areas as required
    • Contribute to a positive team atmosphere
    • Promote daily specials and menu items to guests
    • Manage seating arrangements efficiently, especially during peak hours
    • Develop comprehensive knowledge of menu items and ingredients
    • Address and resolve guest concerns in a professional manner
    • Participate in ongoing training to enhance hospitality skills
    • Upsell and cross-sell menu items to enhance guest experience and increase revenue
    • Handle reservations and manage the booking system efficiently
    • Assist with special events or functions, including set-up and service
    • Maintain up-to-date knowledge of allergens and dietary requirements to ensure guest safety
    • Collaborate effectively with other departments to ensure smooth overall operations

    Key Qualifications

    • Excellent customer service skills with a friendly and approachable demeanor
    • Strong communication abilities, both verbal and written
    • Proven ability to work effectively in a fast-paced team environment
    • Keen attention to detail and commitment to high standards of service
    • Physical stamina to stand for extended periods and carry trays of food and drinks
    • Flexibility to work various shifts, including evenings, weekends, and holidays
    • Previous experience in hospitality or food service is preferred but not essential
    • Ability to work legally in the United Kingdom
    • Willingness to adhere to grooming standards and wear a company uniform
    • Knowledge of food safety and hygiene practices, or willingness to learn
    • Ability to multitask and prioritise duties efficiently in a busy environment
    • Enthusiasm for food and beverage service and willingness to expand product knowledge
    • Resilience and ability to remain calm under pressure, especially during peak service times

    About You

    We're looking for a Waiter/Hospitality Assistant who thrives on delivering impeccable service in a harmonious and collaborative team. If you're motivated and hungry to learn, we'd love to hear from you.

    We're proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees.

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Waiter/hospitality assistant