Trade Floor Desktop Support - London, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
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London, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Front Office Desktop Support Engineer - Trade Floor


Front Office Desktop Support Engineer required for a leading International Bank providing First & Second Line support to their VIP Trade Floor (Front Office) users.

You must have a minimum of 5 years' experience in Desktop Support to include experience ina Trade Floor banking environment and supporting Market Data systems such as Bloomberg and Reuters.


Responsibilities:


  • Dealing with IT support issues & queries via Service NOW
  • Provide both First & Second Line Support
  • Escalating issues as necessary per established escalation policies
  • Collect diagnostics and other supporting evidence to identify the root cause of problems
  • Create and maintain all operational documentation, processes and procedures

Essential Experience:

  • Experienced Desktop Support Analyst
  • Microsoft Windows & MAC OS
  • Active Directory
  • Desktop Hardware
  • Microsoft Office
  • Mobile Devices
  • SCCM desktop client management
  • Front Office
  • Market Data systems such as Bloomberg and Reuters
  • Excel
  • VDI / Citrix
  • ITIL certified / understanding
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