Service Management Office Lead - London, United Kingdom - Metropolitan Police

Metropolitan Police

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Service Management Office Lead

Salary:
£58,460 to £62,614 plus a Location allowance of £1,721. You will receive £58,460 the band minimum. Progress to the band maximum of £62,614 will be via incremental progression.

Location:
Bow, East London.

This role will primarily be based at Bow CCC but there will be a need to attend offsite meetings as required by the business.

We actively support blended working solutions.

Digital Policing is essential in supporting our frontline officers' police one of the globe's greatest capital cities. Our Service Delivery team ensures the MPS Technology services are reliable, secure and readily available for colleagues across the Met. As the Service Management Office (SMO) Lead, your role is to coordinate and support the Service Delivery (SvD) team in achieving its objectives. This is an opportunity for someone with service delivery experience in an ITIL environment looking to move into a more strategic role.

Digital, Data & Technology (DDaT) provides the Met with Digital and Technology services to empower frontline officers and staff to do their jobs more efficiently.

We're responsible for keeping at the cutting edge of technology advancements, recommending new equipment and systems to modernise policing.

DDaT - Service Delivery Portfolio

As the Service Delivery team, we ensure our current solutions and services are reliable, secure and available when the Met needs them.

We do this with our technology partners to deliver the services to agreed standards, objectives and costs.

Service Delivery manages the portfolio of services, increasingly investing to ensure stability, performing planned maintenance and responding to unplanned service outages when these occur.

We are accountable for effectively managing the timely resolution of service failures, protecting services and managing our supplier's performance. Within Service Delivery, some services are retained in-house due to their specialist nature. These services are hosted on an enterprise-scale platform and supported by the dedicated Secure Services team.

Job Summary

The Service Management Office (SMO) Lead is responsible for producing a realistic, achievable, and measurable plan to underpin the Service Delivery (SvD) Strategy and to drive systemic improvements to the SvD Portfolio.

You will be part of the SvD Senior leadership team that maintains the overall SvD strategy, including objectives, tactics, and Key Performance Indicators (KPIs).

The other element of this role is to line-manage, coach and develop an SMO support team to assist the SvD Director and plan SMTs and Strategy Days.

The SMO Lead post holder will also take responsibility for driving plans to improve service maturity, identify and monitor strategic Key Performance Indicators (KPIs), and keep Delivery Programmes aligned with Strategy.

Key Tasks

Maintain the overall SvD Strategy and Plan, including objectives, strategies, tactics, and KPIs linked to existing Delivery Programmes. Review the Strategy through different perspectives to identify gaps and opportunities
Manage the quarterly SvD Leadership Team Strategy Days
Carry out maturity assessments and feed outputs/recommendations into the SvD Plan
Monitors progress towards strategic goals via KPIs identifies barriers to achievement and works to address these
If required, oversee the implementation of other strategic decisions made by the SvD Senior Management Team
Work with Chief Technology Officer (CTO) area, Service Owners and industry/partner sources to maintain a longterm view of opportunities, particularly those that arise through the evolution of service management processes and/or developing technologies
Support colleagues in developing their strategies and plansonapage
Provide Line Management to the Business Support Team

Digital, Data & Technology (DDaT)
Join us and play your part in making London the safest capital in the world

Essential Criteria

Evidence of Inclusive Behaviour.
Ability to operate in a complex organisational and political environment.
A demonstrable understanding of Information and Communications Technology (ICT) in service delivery e.g. ITIL, supplier management and partnership.

Desirable Criteria

Service strategy qualification e.g. ITIL v3 or v4 Service Strategy or COBIT (_if not held, we will support the post holder to complete_).
Experience working in the public sector or client side would be benefical.