Product Manager/eCommerce - England - Delta Controls Inc.

Description

Career Opportunities with Delta Controls

A great place to work.

Current job opportunities are posted here as they become available.

Subscribe to our RSS feeds to receive instant updates as new positions become available.

About Delta Intelligent Building Technologies (Canada) Inc.(formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world's first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job summary

This role is responsible for defining, prioritizing, and driving the success of business-to-business (B2B) web and mobile e-commerce development experiences that meet customer needs and deliver measurable business outcomes (conversion, AOV, retention, and lifetime value).

You will own one or more e-commerce properties (e.g., brand sites, multi-brand storefronts, B2B portals) and work closely with design, engineering, marketing, merchandising, and operations to deliver and maintain scalable, high-performing online experiences.

You will identify product opportunities through customer research, analytics, market and competitive analysis, stakeholder input, and emerging e-commerce best practices. You will translate these insights into clear product vision, scope, roadmap, and detailed requirements, and you will guide from discovery to launch and iteration.

This role requires a strong balance of business and technical understanding, with a focus on customer journeys, conversion optimization, site performance, and commercial impact. You ensure alignment with executive leadership and partner teams so that initiatives are prioritized, delivered, and measured effectively.

The Product Manager is primarily strategic and market oriented. You are accountable for:

• Product vision and strategy for the e-commerce experience
• Roadmap definition and prioritization
• Requirements and user stories for new features and optimizations
• Commercial and go-to market alignment for launches.

You do not own detailed engineering design, firsthand coding, day-to-day site operations, or first-line customer support. Instead, you collaborate with external or internal project managers, engineering, UX, data/analytics, marketing, and operations teams to ensure successful execution of the product strategy.

Duties and Responsibilities

In this role, you will:

• Identify and Prioritize Opportunities
  • Partner with stakeholders (marketing, merchandising, operations, customer support, finance) to uncover high value opportunities and pain points across the ecommerce funnel (acquisition, browsing, checkout, post purchase).
  • Use data (web analytics, A/B tests, heatmaps, VOC) to quantify impact and inform prioritization.
• Own the E-Commerce Product Roadmap
  • Develop and maintain a clear, outcome driven roadmap for the ecommerce websites and related experiences.
  • Balance strategic initiatives (platform upgrades, new capabilities) with incremental optimizations (UX, speed, merchandising tools).
• Conduct Market and Competitive Research
  • Monitor ecommerce trends, competitor sites, and best in class experiences across industries.
  • Use insights to propose differentiated features in areas such as product discovery, personalization, checkout, subscriptions, and loyalty.
• Define and Communicate Product Vision and Requirements
  • Clearly articulate product vision, success metrics, and target customer segments.
  • Write concise product requirements and user stories that reflect B2B customer journeys, business rules, and technical constraints.
  • Ensure requirements are well understood by engineering, design, QA, and business stakeholders.
• Drive Cross Functional Alignment
  • Lead cross functional discussions to align on scope, priorities, tradeoffs, and timelines.
  • Facilitate decisions that balance customer experience, technical feasibility, and commercial impact.
• Partner with Engineering, UX, and Data Teams
  • Collaborate with UX and product design to validate concepts through prototypes, user testing, and experimentation.
  • Work with engineering to refine solutions, understand technical implications, and remove delivery blockers.
  • Partner with analytics to define KPIs, and post-launch measurement plans.
• Enable Successful Launches and Adoption
  • Coordinate with marketing, merchandising, and operations on launch planning, content readiness, and change management.
  • Ensure documentation, training, and support materials are in place for internal teams (e.g., site admins, customer service, sales).
  • Contribute to go-to market narratives that clearly explain the value of new features to customers and internal stakeholders.
• Support Iteration and Continuous Improvement
  • Monitor post release performance and feedback to identify enhancements and follow on tests.
  • Lead controlled rollouts (canary releases) of new ecommerce functionality, validating performance and customer experience under real-world conditions while legacy systems remain active.
• Perform Related Duties as Assigned
  • Take on additional responsibilities as business needs evolve.

Required Skills and Abilities

• Demonstrated experience in B2B ecommerce product management or a closely related digital product role.
• Strong understanding of ecommerce fundamentals, including product discovery, search and navigation, product detail pages, carts, checkout, promotions, and post purchase flows.
• Familiarity with web and mobile UX best practices, responsive design, and performance considerations for transactional sites.
• Functional knowledge of order management systems.
• Ability to work effectively with engineering and technical teams, with enough technical fluency to discuss APIs, integrations (e.g., payment providers, OMS, ERP, CRM), and platform constraints.
• Strong analytical skills, including comfort working with web analytics tools and A/B testing platforms to drive data informed decisions.
• Excellent communication skills, with the ability to clearly articulate product vision, requirements, tradeoffs, and value to both technical and non-technical audiences.
• Proven strategic thinking and prioritization skills, including the ability to connect product decisions to business outcomes (revenue, margin, customer metrics).
• Excellent writing skills, including clear, structured documentation for requirements, release notes, and stakeholder updates.

Work Location: In Office 3 days a week
City: Surrey
Type: full-time, Permanent
Salary: 55, ,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you'll receive from day 1

• Employee & safety centric culture with the possibility of remote work
• Flexible hours and scheduling available
• Competitive total compensation along with generous vacation allowances
• Three weeks of vacation
• In-house & external training provided along with education support and opportunities for growth
• Company funded annual personal development budget
• Financial benefits & planning such as group RRSP & company match
• Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
• Travel insurance coverage and access to the Employee Assistance Program (EAP)
• Wellness - onsite fitness center & company reimbursement for personal gym memberships
• Internal Recognition & Service Awards
• Transit accessible with free onsite parking
• Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities