Customer Experience Advisor - Whiteley, United Kingdom - Onestream

Onestream

Verified Company

Whiteley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about providing a helpful and memorable experience for customers?

Are you looking for a role in Customer Service with a generous monthly bonus?
We are looking for motivated and customer-focused people to join our growing Customer Experience Team based in Whiteley.

You will support our customers with their general enquiries; representing Onestream in the best way and ensuring the best possible outcome for the customer.

Experience isn't essential, we're looking for the right people who care about our customers. Training will be provided.

Salary:

£22,000 with bonus scheme to increase salary potential to £28,000 per annum

Working hours and location:

Monday
Friday Between 8:00am 8:00pm (shifts will consist of 8:00 4:00pm and 12:00pm 08:00pm)
Up to 2 Saturdays 10.00am 4.00pm (this is done on a rota basis with weekday day in lieu)

Office based

Whiteley

What we offer:

Regular incentives and uncapped bonus scheme
Training to help you be the best
Opportunities for progression
Extensive unique 'Worklife' Employee Advantage Program
Mytime allowance for appointments (instead of using up holiday)
Birthday break
Discounts on mobile phones and broadband
Group social events
Gym membership and complimentary Myzone Switch heart rate monitor & monthly team challenges

Your role will involve:

Provide full customer support for our range of telephone and broadband products
Provide a customercentric, personalised and supportive service to every customer
Building and managing successful customer relationships
Working in a busy, fastpaced contact centre environment
Complying to Ofcom standards by following scripts and set processes

Who we are:

Onestream is an independently owned, UK based, internet service provider, offering the UK's best fibre broadband for residential and business customers.

We have recently moved to larger, newly renovated offices in Whiteley, Fareham, after a rapid growth, and to help us to continue with our exciting growth plans we have over the next 18 months.

You're the person we are looking for if you:

Have a resilient, positive and 'can-do' attitude
Are able to remain calm in challenging situations, with the ability to 'reset' after each call, enabling you to handle the next call promptly, appropriately and efficiently
Are passionate about providing the best possible service to each and every customer, every day
Are confident working in a busy and fastpaced contact centre environment
Are able to tailor your approach to an individual customer's needs and style of communication
Are personable and confident
Understand how your own role contributes to business objectives and internal customer satisfaction
Can tackle potential problems using own initiative

If you feel that you are the missing piece to our puzzle, we'd love to hear from you Likewise, if you know someone that would be the perfect fit, please share this with them

Job Types:
Full-time, Permanent

Salary:

From £22,000.00 per year

Benefits: