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Family Contact Centre Administrator - Cardiff, United Kingdom - Swan family Centres

Swan family Centres

Verified Company

Cardiff, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

Calm and approachable nature
Attention to deal (report writing)
Able to deal with challenging situation/ resolve conflict
Have a good understanding of Safeguarding measures

Responsibilities:

To assist the manager and deputy in the general running of the centre and to undertake the deputy managers responsibilities in their absence

To assist in the scheduling and sending of the daily workload for the Supervised Contact Workers, matching workers to contacts and ensuring all work is covered

To assist in the checking of reports submitted by Supervised Contact Workers, reporting any issues identified by these reports via the relevant channels.

To complete general administration duties, including compiling relevant documentation and data monitoring.

To liaise with the Centre Manager and Deputy to arrange meetings, contact bookings and inform service users of these, and take payments if required.

To manage reception and provide first point of contact for all visitors of the centre.

To maintain and develop relationships with social workers, solicitors and other professionals, and service users whilst ensuring contact demands are met.

Ensuring timely flow of information between Swanstaff, clients and workers.

To promote a professional service at all times.

To provide feedback and reporting to the Centre Manager on a regular basis.

To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required.

Required:

Full UK Driving License with access to your own car.

Benefits:

28 days annual leave including bank holidays (pro rata for part time)
Opportunity to work remotely on occasions
Refer a friend scheme £50 amazon voucher
Online training
Laptop and work phone
Mental Health First Aiders
Social/Company events
Onsite parking (Sites specific)
Paid travel expenses
Company pension scheme

Upon successful completion of probation:

Enhanced holiday entitlement 33 days annual leave including bank holidays (Pro rata for part time)
Wellbeing day
Compassionate leave
Company sick pay (after 2 years' service)
Time off for medical appointments
Volunteer day

If this role is of interest to you, please contact Jodie on

If this isn't quite the role for you, please call Jodie to discuss other opportunities.

Job Types:
Full-time, Permanent

Salary:
£10.00-£10.50 per hour

Benefits: