Key Account Customer Success - Gloucester, United Kingdom - Furndeco Limited

Furndeco Limited
Furndeco Limited
Verified Company
Gloucester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This is an amazing opportunity to join a fast growing, dynamic business
Are you a highly organised, efficient and accurate person who is wanting to achieve a great job every day? Do you have a passion for delivering excellent customer service?

This could be the role for you


Due to amazing success, Furndeco Limited are looking to grow the Customer Success team and we are recruiting for proactive and ambitious individuals who want to be part of our journey.


This is an exciting time to join the business and would suit someone who is looking for development and career progression.


If you are someone who has excellent interpersonal skills and is comfortable working in a fast paced environment, then we'd love to hear from you.


Working at Furndeco Limited
Our people are important to us, and they are at the heart of our business. Furndeco is a fast-paced environment, but we will provide you with the support and encouragement you need to thrive.

We foster a culture based on hard-work, team spirit and collaboration; so we are all working towards common goals and we all share in our successes.

We are situated in a brand-new building with easy access to the M5, within reach of great retail facilities.


The Role:

This role is working closely with a dedicated Area Sales Manager; supporting with all aspects of customer service on key accounts including:

  • Handling of key accounts to ensure smooth flowing contracts and continued customer satisfaction.
  • Handling of potential customers dealing with product enquiries and aftersales.
  • Managing projects.
  • Processing Status reports.
  • Raising quotes and orders.
  • Portal management.
  • Customer forecasting.
  • Dealing with all aftersales in the business quickly and efficiently
  • Responding to all customer queries/questions quickly and efficiently
  • Obtaining and checking specifications for all projects.
  • Checking through all projects to ensure everything in hand and going to be ready on time.
  • Raising/checking/approving sales orders.
  • Ensure all relevant KPI reports are 100% accurate and up to date.
  • Set up and maintenance of an Improvement Opportunity Process within the business.

Key attributes required:


  • Have excellent communication skills, both verbal and written
  • Be able to solve problems quickly and efficiently
  • Have a high level of accuracy and a keen eye for detail
  • Be fast, efficient, and well organised
  • Be a motivated and positive team player
  • Have excellent IT skills
  • Have some experience in project or order management.
  • Be confident in telephone conversations and dealing with issues quickly


The role is varied, interesting, challenging and comes with the responsibility you would expect when dealing directly with our customers.

If this position interests you, we would love to hear from you


What We Offer

  • Endless free tea and coffee
  • Private medical insurance
  • Death in Service Cover
  • Employee Assistance Programme
  • Free onsite parking
  • Great working environment with new & modern offices
  • Birthdays off
  • Career Progression

Job Types:
Full-time, Permanent


Salary:
£24,000.00-£26,000.00 per year


Schedule:

  • Monday to Friday

Experience:


  • Account management: 1 year (preferred)
  • Customer service: 1 year (required)

Work Location:
One location


Reference ID:
Key Account Customer Success
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