Customer Engagement Specialist Work From Home - Sheffield, United Kingdom - Retain Automotive

Retain Automotive
Retain Automotive
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We have the following hours available:

  • Monday to Friday
  • 35 to 40 Hours Per Week (flexible start time)


This is mainly a work from home role with 1 day per month spent in the office, a laptop computer is provided.

You must live within 1 hours commute of Sheffield City Centre


You must have previous customer service experience (car sales, contact centre or insurance would be ideal) a great telephone manner and be comfortable using various CRM platforms and Microsoft packages.


We work in close partnership with vehicle manufacturers and dealerships to strengthen their relationships with their customers, leading to increased loyalty and greater revenues.


The core of the business is finance renewals:
with a live book of over 100,000 customers which is growing all the time. We use reliable, highly evolved platforms to integrate our systems with our clients'.

We offer a customer service that is second-to-none and we take responsibility so that our clients can focus on their strengths, knowing that their customers are in great hands.

On behalf of our clients, you will make high volumes of outbound compliant contacts to customers including the following.

  • Support the answering of inbound enquiries.
  • Using various omnichannels to support customer sales journey
  • Develop customer relationships
  • Assist with customer enquiries
  • Redirect general enquiries to relevant departments
  • Professional follow up service
  • A good understanding of customer needs and requirements
  • Provide effective information to prospective customers
  • Book appointments and achieve the relevant targets
  • Manage CRM databases

Job Types:
Full-time, Permanent


Salary:
£20,000.00-£24,000.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Flexitime
  • Work from home

Schedule:

  • Day shift
  • Flexitime
  • No weekends

Experience:


  • Customer service: 1 year (required)

Work Location:
Hybrid remote in Sheffield

Application deadline: 25/08/2023

Expected start date: 21/08/2023
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