Housing Benefit Administrator - West Bromwich, United Kingdom - Trinity Housing Association

Trinity Housing Association

Verified Company

West Bromwich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job purpose:

To be responsible for ensuring all the administrative tasks regarding Housing Benefit claims and payments for all of the Associations residents are kept up to date.

To work with a small team of Housing Officers to ensure all financial records are kept up to date to help minimise financial losses.

Main tasks

Processing of all Housing Benefit claims for new residents.
To manage queries with Housing Benefit team's including; overpayments, changes in circumstances, rent increase adjustments and to chase outstanding claims, requesting payments as required
To send letters to residents to aid the collection of ineligible service charges.
To assist in the recovering of debts from residents who have left the services
To ensure accurate record keeping and collection of statistical information is recorded on the databases required, ensuring that all deadlines are maintained and that confidential records are stored securely
Reporting on performance including arrears and bad debts

Undertaking general administrative office tasks as required.

To ensure that confidentiality of resident issues in maintained at all time
To carry out other tasks within the post holder's capabilities as directed by your line manager.

Person Spec:
Previous experience working with Housing Benefit departments and or finance / accounts departments

A good level of education (GCSE grade C or above in English and Maths)

Good interpersonal skills with ability to deliver good face to face customer care

Ability to prioritise a number of different tasks and areas of work within a busy working environment with the ability to stay calm under pressure

Good organisational skills with confidence and ability to work on own initiative to deadlines

Benefits: