Senior Team Leader - Ipswich, United Kingdom - East Suffolk and North Essex NHS Foundation Trust

East Suffolk and North Essex NHS Foundation Trust
East Suffolk and North Essex NHS Foundation Trust
Verified Company
Ipswich, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for a Senior Team Leader to join our team.

They will need to be a motivated individual to join our Outpatients Management team to provide a first class service for our patients and staff, working alongside our team leaders, appointment centre, reception areas and senior management team.


You should have a proven record in customer service, experience of working with the public and ideally line management experience.

Operational hours are Monday - Thursday and Friday This may include weekend work.

This is a full time post.

If you feel you have the skills to join our team then you may just be the person we are looking for.

This post will be located at Ipswich Hospital


The post holder will be required to provide a comprehensive administration and service coordination to ensure the smooth and efficient running of the Outpatient service on a daily basis, enabling the Team Leaders to ensure key performance, operational targets, and quality are met in line with service requirements.

You will also be required to have a financial understanding of the service requirements and establishment.


One of the largest Trust's in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area.

We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.


Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.

Our Staff Health and Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone.

Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.


If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.


  • To utilise a number of Trust reporting sources and provide regular performance information /reporting for the department and areas Outpatients supports.
  • To have an understanding, monitor and deliver action plans for improvements of outpatient pathways in line with all national and local patient access targets.
  • The post holder will be responsible for ensuring that patient pathways are administered in a timely manner, within access timeframes, ensuring that patients are booked in to relevant clinics and sessions as appropriate with clinical guidance.
  • Provide support to key meetings within the service, such as Governance, operational huddles & PTL
  • The post holder will be expected to contribute to the collection and analysis of data, assess the service needs, develop improvement programmes and implement subsequent action plans where necessary.
  • To review and implement changes to the admin processes to support improvement in meeting KPI's.
  • To oversee and support validation and monitoring of all patients on RTT/Non RTT pathways, including support and training to the admin team

This will include:
correct caching up of appointments, optimisation of processes for follow up management.

  • The post holder will work closely with the relevant consultants, clinical team and other health professionals and management to ensure that patients are given appropriate appointments and receive a high quality service at booking.
  • Support the improvement of the patients understanding of appointment times, waiting times and pathway by ensuring patient communications are up to date and clear.
  • Support project work and administrative coordination of community clinics and pathways that cross and support both primary and secondary care.
  • Ensure administrative processes are streamlined, efficient and utilise systems appropriately and that all team members have access to SOPs and training to support in delivering.
  • To ensure that staff understand the Trust objectives and how this fits in with their role and objectives.
  • To develop and support staff so that they are able to lead on specific issues and have the opportunity to continue developing within their role.
  • Ensure all staff, permanent and temporary, are appropriately inducted and have the resources and knowledge to perform their role.
  • Identify training and development needs for staff and where appropriate deliver training to new and existing staff in relation to systems and processes.
  • Develop team morale and motivation through effective personal leadership, ensuring views and decisions are communicated both up and down the management structure.
  • Ensure that performance appraisal, in line with the 121 policy is fully implemented, and car
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