Connections, Revenue and Payments Assistant - Reading, United Kingdom - Thames Water Utilites

Thames Water Utilites

Verified Company

Reading, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?
Thames Water is the UK's largest water and wastewater company.

We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes_,_ keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

About the role:

As the Connections, Revenue and Payments Assistant you'll be responsible for making payments to our Infrastructure Alliance Partners for the delivery of new connections, agreeing on refunds to customers for changes in the value of work completed and providing invoicing support for waste infrastructure charges and debt recovery procedures.

What you will be doing

We have
an exciting opportunity to join our Developer Services Capital Program team in Reading as a Connections Revenue and Payments Assistant.
This is a hybrid-based role
where
you will respond to internal and external customer requests for information, advice and guidance on technical matters and service delivery.

Attend meetings with our customers to rectify any issues and act as a liaison between different Thames departments to ensure great customer service
Responsible for making payments to our Infrastructure Alliance Partners for the delivery of new connections
Provide invoicing support for waste infrastructure charges and debt recovery procedures
Liaise with customers to agree on refunds for changes in the value of work completed
Provide excellent service to our customers and external contractors. Working towards an improved customer satisfaction score, reduced complaints and improved performance quality
Demonstrate our values through behaviours and creating an inclusive and positive environment that drives performance, engagement and development

We're looking for you to:

Knowledge of any of the following would be desirable: CRM, Health and Safety requirements, Traffic Management, Water regulations, Water networks
Take Ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it the first time
Have excellent communication and interpersonal skills, to clearly interact with our customers
Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly

What's in it for you?

We're proud of the positive ways of working we've adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive
. For our office-based roles, we're moving to a hybrid approach with various options for working from the home, office and our sites.

This is a permanent position offering a salary from £22,000 to £25,000 per annum and the package includes an excellent contributory pension and 24 days of holiday per year increasing to 28 with the length of service.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner.

If you join our team, you'll enjoy a fulfilling career, flexible working arrangements and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your well-being.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, that when a crisis happens, we all rally around to support our customers.

As part of your role, you'll be required to participate in a rota to provide Customer Incident Support, as requested by the Company from time to time.

This may be by supporting our customers on the frontline as an Ambassador or being part of the team managing the incident as a Control Tower Lead.

This is incredibly rewarding, and you'll be given full training - it's also a great opportunity to learn more about our business and meet colleagues.