Clerical Officer Medical Secretarial Team Support - Bristol, United Kingdom - University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust
University Hospitals Bristol and Weston NHS Foundation Trust
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Bristol, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Cancer Institute Clerical Officer Medical Secretarial Team Support / Bookings and Reception


The Clerical Officer team provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients who have nonmalignant blood conditions.

The Clerical Officers also work in an office based role, booking appointments and managing our telephone systems.

As the team deal with a wide range of enquires the Clerical Officer role will often link in with the other admin teams which include the treatment booking teams, clinic coordinators, medical secretaries, nurse specialist support team and MDT coordinators.


The clerical officer team, work across 2 sites, Bristol Haematology and Oncology Centre (BHOC) and the Myrtle Road administration office (located at the top of St Michaels Hill).


Communication:


  • Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

Patient Care:

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.


Organising and Planning:

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required

  • To keep patient information materials up to date
  • To undertake the role's duties in the case of a major incident in your department (e.g. the ED Major Incident Process)
  • Attend appropriate meetings as required by the role's line manager

Service Development and Research:

Attend training courses as required to support personal development and the needs of the service

  • Assist in training of new members of the team
  • To take part in departmental audits and associated duties


For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

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