Receptionist - St Albans, United Kingdom - Harvey Group Practice

Harvey Group Practice

Verified Company

St Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

Job Description:
GP Medical Receptionist, St Albans

Full time or Part time role required with additional hours available for sickness & holiday cover

Harvey Group Practice is currently looking to expand their busy reception team and recruit a receptionist, to support the heavy workload and pressures in primary care.

Previous experience of working in a busy customer facing service is preferred.
Training will be given.

About us

We are a busy, large training practice with 7 GP Partners and 5 Salaried GPs based in central St Albans and also with a branch site at Jersey Farm.

Shifts will principally be at Jersey Farm but will include working at both our surgeries.

With a list size of approximately 14,500 patients, we support an extended clinical team using our premises including pharmacists, physiotherapist, social prescribers and midwives, supporting our patients.

You will be joining a supportive, friendly, approachable and committed team. Our clinical system is EMIS Web.

Job responsibilities

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and followup appointments.
Enter patient information on to the computer as required
To provide flexible cover for members of the Reception team during periods of sickness and annual leave
To be responsible and resourceful whilst working under pressure. To remain calm along with the ability to work as part of a busy team having a flexible and cooperative approach to work

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Reception Manager.

Essential Skills

Experience of working in a patient facing role
Good written and verbal communication skills
Reliable/proven attendance record
Ability to work under pressure
Attention to detail

Desirable

Experience of working in a GP Surgery
Experience of using EMIS clinical software

Other requirements
Disclosure Barring Service (DBS) check & references

Initial Salary:
£10.42 per hour

Automatic enrolment into NHS Pension Scheme

4 weeks holiday

Free on-site parking when available

Job Types:
Full-time, Permanent

Salary:
£10.42 per hour

Expected hours: 30 per week

Benefits: