Technical Support Representative - Newcastle upon Tyne, United Kingdom - Turnitin, LLC

Turnitin, LLC

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States.

Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description:

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries.

Responsibilities:

Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.

Qualifications:

Essential:

Bachelor's degree or applicant with experience working in a customer support role
Fluent in spoken/written English and Turkish
Ability to work in a fastpaced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
Excellent computer skills
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
A good understanding of Microsoft Office products
Excellent planning and organizational skills.
Ability to work with sensitive and confidential material and possess excellent judgment.

Desirable:

Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
Broad understanding of web technologies and Software as a Service (SasS)

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

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Customer Centric:

We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.

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Passion for Learning

We seek out teammates that are constantly learning and growing and build a workplace which enables them to do so.

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Integrity

We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.

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Action & Ownership

We have a bias toward action and empower teammates to make decisions.

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One Team

We strive to break down silos, collaborate effectively, and celebrate each other's successes.

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Global Mindset

We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Seeing Beyond the Job Ad
Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.