Assistant Supervisor - Glasgow, United Kingdom - Scot JCB Group

Scot JCB Group

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

We are looking for a skilled Assistant Supervisor to join our Scot Industrial Air team in Glasgow.

As an Assistant Service Supervisor, you will be responsible for assisting the Service Supervisor with all areas of the service department, including helping to lead our engineers and apprentices.

This role would suit someone with management experience or a compressor engineer looking to take the next step in their career.

Who are we?
The Scot JCB Group is made up of Scot JCB, Scot Agri, SPS and SIA.

Scot Industrial Air is a premium supplier of compressed air systems and industrial power generator solutions.

Partnering with a wide range of industry-leading brands such as CompAir, Hydrovane, Reavell, Bambi, ABAC, BOGE and JCB, we provide the highest quality machinery that can meet any specification.

Main Responsibilities:

Repair and maintain customer machines
Complete digital job cards and timesheets on mobile phone daily
Assist the service supervisor in confidently leading a team of engineers and apprentices
Assist the service supervisor in developing and managing the team to strengthen productivity and quality control in the workshop
Be on hand to support engineers with technical queries and problem solving
Mentor the apprentice engineers on an ongoing basis
Maintain a clean and tidy depot, workshop, and engineer vans

Other responsibilities when required:

Answer service calls, book in and price work
Organise and distribute work and job cards to engineers and apprentices in a timely manner
Review job cards and work closely with the warranty team
Manage work in progress
Invoice jobs in a timely fashion; 3 days for warranty,10 days for retail, no jobs older than 60 days
Work to company response times; breakdowns in 4 hours, routine repairs in 2 days, services in 7 days
Approve daily timesheets
Organise the emptying of skips and removal of waste oil and filters
Maintain safety standards and implementations of company policy and procedures
Complete monthly depot and van inspections
Manage engineers and always ensure a tidy workshop

Behaviours:

Work closely with the parts and sales teams
Ensure compliance with all health and safety procedures and promote a safe working environment
Flexible and positive outlook with an outgoing approach to work

Skills and Knowledge:

Relevant experience and qualifications e.g., City and Guild, NVQ or SVQ qualifications
At least three years' experience as a technician
Ability to prioritise tasks and work well in a busy environment, plus strong attention to detail
Great customer service skills and the ability to build rapport with our customers

In return you will receive: