Homeless Support Worker - London, United Kingdom - Shuttleworth (UK) LTD

Shuttleworth (UK) LTD
Shuttleworth (UK) LTD
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Homeless Support Worker

_Role Summary_

  • The Support Worker joins the Senior Management Team to lead on incident and issue handling, support need and risk management and interagency communication and liaison._
  • The Support Worker supports hostel management in the handling of any serious breach of house rules, incidents, support needs or antisocial behaviour issues, and oversees_ _communication with referring local authority teams in order to proactively communicate issues and agree actions. The Support Worker also leads to developing an effective system of joint and collaborative working with a range of external agencies and support teams involved in the residents' care to engage targeted support for high need residents._
  • The Support Worker ensures issues are handled appropriately and consistently over the four sites in order to reduce and manage risk, and promotes a 'preventative' safeguarding approach which seeks to actively promote safety and wellbeing in the hostels._
  • Additionally, the Support Worker manages community relations and builds positive and effective relationships with a wide range of external organisations, individuals, and service providers in the local community, critical to high quality, enhanced, and effective service delivery._
  • The Support Worker also works collaboratively with the Hostel Operations Manager on key senior management duties, such as developing high quality procedures and documentation, developing training and other materials, carrying out formal audits and producing continuous improvements and innovations in the hostels._

_Reporting to_

  • Operations Manager_

_Location_

  • The hostels are based in four locations (Lewisham, Hackney, Tower Hamlets, Newham), with the largest part of the residential portfolio in Lewisham and Hackney. The ability to travel between the four sites and Ealing, West London is therefore essential._

_Hours_

  • The Support Worker works 40 hours per week which includes evenings and weekends._

Key Duties and Responsibilities

_1. __Incident and issue handling_**- _Daily monitoring of incident reports; _guiding, coaching, and developing multi-site teams in relation to the recording of incidents and issues._
- _Supporting hostel management in the handling of any serious breach of house rules, incidents, and anti-social behaviour._
- _Monitoring and supervision of issue handling processes to ensure every effort is made to discuss and collaboratively resolve issues with residents._
- _Conducting a case review in event of escalated incidents or support need issues and supervising and managing written communications with relevant external agencies to communicate issues and agree on appropriate actions._
- _Organising and participating in a 24 hour, 7 day on-call system with other members of staff to provide emergency advice and support to the front line staff carrying duties out of hours._
- _Support residents through coaching, encouragement, and improvement plans._


_2. __Multi-agency working_**- _Lead on building more effective, proactive, and professional liaising and multi-agency working between hostel teams and local authorities and external support teams involved in the client's care._
- _Supporting, coaching, and developing the hostel teams to work closely with referring local authority teams and involved support agencies and professionals _to promote proactive communication and collaborative solution in the handling of issues._
- _Supervising and managing external written communications._
- _Following up on agreed actions._
- _Ensuring appropriate communication on behalf of residents with high needs who we require to be moved on to more appropriate or specialist accommodation/ advocacy._


_3. __Detection and Safeguarding_**- _Devising new means to ascertain information about support needs and detect serious issues at the earliest possible stage._
- _Ensuring early detection of issues and preventative safeguarding practices are embedded in all organisational procedures and practices and form a critical part of quality service delivery._
- _Acting as Safeguarding Lead within the organisation and leading on discussion and management of any safeguarding concerns or issues with local authority Housing Needs Teams._


_4. __Building effective relationships with outside agencies and bodies_**- _Establishing and maintaining positive relationships with the local community including police and other statutory and non-statutory agencies and service providers, neighbours, local businesses and community groups._
- _Overseeing and maintaining effective systems of joint working with a wide range of external support agencies/service providers to address residents' varied and specialist needs while at the accommodation;_
- _Encourage hostel managers to build personal relationships within key agencies and use them._


_5. __Handling Complaints and Community Concerns_**- _Investigating and handling es
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