Supervisor - City of Westminster - Missoma Ltd

    Missoma Ltd
    Missoma Ltd City of Westminster

    11 hours ago

    Description

    At Missoma, we believe jewellery is more than just an accessory, it's a form of self-expression. Founded in 2007 by Marisa Hordern, we've grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.

    Why You'll Love Working With Us


    At Missoma, we live by three core values:

    • Authentic…We value honesty, open feedback, and conscious sustainability. You'll be part of a team that genuinely cares about people and the planet.
    • Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
    • Entrepreneurial…We think big and act boldly. You'll be encouraged to bring ideas, take initiative, and make a real impact.

    Your Role as Supervisor


    You'll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You'll help drive sales, maintain brand standards, and ensure the store runs smoothly day‑to‑day.

    Customer Experience & Shopfloor Excellence

    • Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.
    • Deliver exceptional service from first interaction to final purchase.
    • Build relationships with repeat customers and engage with them beyond the shop floor.
    • Maintain a beautifully presented store that reflects Missoma's brand and values.
    • Handle customer feedback with empathy and efficiency.
    • Use in‑store technology to enhance the customer journey.
    • Lead the team in capturing customer data for our CRM programme.

    Team Support & Operations

    • Act as a key holder and ensure smooth store opening and closing procedures.
    • Support with recruitment, training, and team development.
    • Help manage stock, deliveries, audits, and inventory processes.
    • Motivate the team to meet daily, weekly, and monthly sales targets.
    • Maintain a clean, organised store environment front and back of house.

    What You'll Bring

    • You don't need to tick every box, but here's what will help you thrive:
    • 1+ years' experience in a senior sales or supervisor role, ideally in luxury retail or high‑volume environments.
    • Proven ability to drive sales and support team development.
    • Strong organisational and administrative skills.
    • Familiarity with Microsoft Word & Excel.
    • Excellent communication and interpersonal skills.
    • A proactive, positive, and approachable attitude.
    • A passion for Missoma's brand, mission, and aesthetic.

    What You'll Get

    • Competitive salary
    • Retail commission scheme
    • Generous staff discount
    • Jewellery uniform allowance
    • Medicash Healthcare Cash Plan
    • Enhanced parental leave after 2 years of service

    Ready to Step Into Something Brilliant?


    If you're looking for a role where you can grow, lead, and be part of a brand that's redefining jewellery, we'd love to hear from you.


    #J-18808-Ljbffr
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