Level 3 Technical Team Leader - Nottingham, United Kingdom - XMA

XMA

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Details

Job Title
Level 3 Technical Team Leader

Reference Number
Ref-19582

Location
Nottingham

Contract Type
Full-Time Permanent

Salary
£ £45000 per Annum

Closing Date
24/03/2023

JOB TITLE: 3rd Line IT Support Team Leader

SALARY:
£40,000 - £45,000 per annum

Benefits:
Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program**Do you enjoy developing, coaching and managing customers? Do you have experience managing a team within and a service desk environment and you're looking for the next company to excel and grow your skills? Or, are you a senior 3rd Line Engineer with a broad technical knowledge and looking for your step up into management?

If you answered yes to any of the above, we may have the role for you

Established in the 80's, XMA has grown to become one of the top ten largest value-added resellers in the UK.

Today, we're an independent UK company with full geographic coverage - and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for a 3rd Line IT Support Team Leader to manage a team of individuals within a helpdesk environment.

You will be responsible for managing performance, dealing with incidents and be the main point of contact for any escalation requests.

LOCATION:
Nottingham - Hybrid

JOB SPECIFICATION: 3rd line IT Support Team Leader

You will be responsible for:

Managing a team of 68 colleagues within a busy helpdesk
121s and coaching plans within your team, plus the delivery of performance reviews
Change and service requests, main point of contact for escalations and getting stuck in with the team with all incidents.

This role involves working Monday - Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:

Experience managing a team of within a helpdesk would be beneficial
Broad technical knowledge with server administration, virtualisation, networking, Azure and Microsoft 365 would be highly advantageous
A senior IT Engineer with the technical knowledge and looking for a step up into management

KEYWORDS: 3rd Line IT Support, 3rd Line, 3rd Line Team Leader, 3rd Line IT Support Team Leader, Technical Analyst Team Lead, 3rd Level, Level 3 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 3rd Level Team Leader, 3rd Level Technical Analyst Team Leader, Level 3 Technical Team Leader, Level 3 Team Leader, Level 3 Technical Analyst Team Leader, Level 3 Analyst Team Leader, Infrastructure Team Leader, Senior Technical Analyst, Infrastructure Manager

At XMA we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically.

We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

XMA is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace.

Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, or any other status protected by applicable law.

If you have any such requirements please do not hesitate to contact Lucinda Okunor our Diversity and Inclusion Manager.

Job Types:
Full-time, Permanent

Salary:
£40,000.00-£45,000.00 per year