Membership Support Officer - London, United Kingdom - National Federation of Womens Institutes (NFWI)

Description

Job description

This is an exciting time for the WI, as we are building on our strategic vision launched in to be
bold and inspiring,
growing and relevant, flexible and
inclusive - and we are proud to say that we continue to be the largest and most influential UK-based women's organisation, with approximately 190,000 members.

Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women.

The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.

The National Federation of Women's Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.

The NFWI works with the Denman Trust to fulfil its charitable objectives and implement a comprehensive educational programme of courses and activities, both online and in person, to WI members and non-members.

As a staff team, our strength is in trusting and engaging each other.

We champion flexibility and inclusion and recently implemented a bold hybrid model that supports a good work-life balance and wellbeing, and at the same time allows the business to flourish and do our best for our members.

In this role you will be responsible for proactively maintaining policies and guidance created by the Membership and Engagement department, conducting regular reviews and updates where needed to ensure that they remain fit for purpose at all levels of the organisation.

At the same time, you will provide support and guidance to federations to help them understand and comply with our Complaints, Safeguarding and Equality, Diversity and Inclusion policies.

As our designated Safeguarding Officer you will be central to championing and achieving best practice.

At all times you will be committed to ensuring that we remain a modern, inclusive and relevant organisation that delivers solutions to the challenges faced by women across the UK.

About you

Experienced in creating and implementing policies within a large organisation, you will have had significant exposure to high-level customer-facing roles, and a proven ability to resolve disagreements and disputes constructively.

You should be well-versed in matters relating to Equality, Diversity and Inclusion, safeguarding best practice, and adept at handling confidential information.

You will be ready to make a measurable difference for our members from your first day.

In return, we will offer you a hybrid working arrangement, which means a minimum of one day a week in the office and the rest from home, although you can work up to three days in the office if preferred; 28 days' annual leave, rising to 30 days on completion of 5 years' service with the flexibility to take your annual leave in hours; membership of our Healthcare scheme; a Cycle to Work scheme, and much more.

How to apply

For further information about this Membership Support Officer role, please download the recruitment pack which includes the job description and person specification.

To apply, please submit your current CV with a covering letter clearly explaining why you would be suitable for the role via the 'Quick Apply' button.

Closing date: 2 April 2023

First-round interview date: 11 April 2023 (virtual)

Second-round interview date: 13 April 2023 (in-person)
No other media or agencies, please.

• The WI is proud to be an equal opportunities employer_ _and values diversity. Reg. Charity No _