Customer Service Manager - Birmingham, United Kingdom - Bell Cornwall Recruitment

Bell Cornwall Recruitment
Bell Cornwall Recruitment
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Manager

Birmingham

£30,000 - £35,000

If you're an experienced Customer Service Manager, this could be the ideal role for you


Bell Cornwall Recruitment have a fabulous opportunity for an experienced Customer Service Manager, to join a growing luxury home wears firm in Birmingham.


The role:


  • In this role, you will be responsible for managing a team of 6

Customer Advisors:
monitoring their work flow, setting KPIs and carrying out performance reviews.

  • You will use and implement a proactive work customer service style to ensure the best customer experience possible is being provided for clients.
  • The team will be dealing with enquiries from start to finish, taking orders, processing, and following order through the factory to delivery.
  • To be successful in this role, you must have experience managing a team of customer service advisors including handling 11s, performance reviews, setting targets and appraisals.
  • You should be confident and proactive.
  • Experience in a 'product' customer service environment.

If this role sounds of interest, please submit your CV today
Call Centre and Customer Service


Interested? Please click the 'APPLY' button now

BELL CORNWALL RECRUITMENT

  • We want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life._
  • Love Work Be Happy_
**PA/Executive Assistants, Secretarial, Reception, Administration, Marketing, IT, HR, Law, Finance, Customer Services, Sales
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