Business Process Analyst Fixed Term - Basingstoke, United Kingdom - Sovereign Housing Association

Sovereign Housing Association

Verified Company

Basingstoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced
Business Process Analyst looking for a new and exciting role?

As a leading Housing Association, Sovereign is committed to providing quality, affordable homes and services within sustainable, successful communities.

We're led by our values and driven by a strong social purpose, placing our residents at the heart ofeverything we do.

We've got a fantastic opportunity for an experienced
Business Process Analyst to join us on a
fixed term basis for 12 months, working at the forefront of significant strategic and transformational business and process change.

You'll be based in our modern head office in Basingstoke with flexibility for a blend of remote working.

The Business Process team has been established to drive a culture of customer centric process ownership, collaboration, and process improvement that supports enhanced service delivery, growth, efficiency, and other key strategic initiatives across the business.

You'll support the delivery of this strategic objective by working with the business to drive business process optimisation and supporting transformation projects to deliver process outcomes that drive business transformation.

What you'll be doing

Working collaboratively across a broad range of operating environments (contact centre, property, housing, finance, development and change delivery) you will deal with the tactical day-to-day aspects of discovering, validating, documenting, and communicatingbusiness-process-related knowledge through modelling, simulating, and analysing current and future states.

Responsibilities include:

Reviewing and modelling existing processes to discover efficiencies and improvements for customer experience
Working with project teams to define the process element of project deliverables, creating, and delivering the process element of the overall project plan
Developing new processes to enable the business to meet the needs of our customers and designing flows in the process repository
Supporting alignment of our Risk Framework
Facilitation of asis and tobe workshops

What we need from you
You should have demonstrable experience working as a Business Process Analyst.

You'll be someone who is comfortable working with ambiguity, taking a methodical and logical approach to work in order to deliver objectives.

We're also looking for:

Proven knowledge and experience of process modelling, analysis and tools
Experience of mapping process within BPMN 2.0 (either within Visio or BPMN Tooling)
Strong attention to detail, with ability to spot trends and patterns in unrelated areas
Ability to effectively prioritise and manage multiple projects, having a clear view of the sequencing of work
Clear communication skills, with the ability to form effective relationships with multiple stakeholders at various levels
Ability to work in a matrix environment as part of a project team delivering project outcomes, whilst working within guidelines set by the central process team

What you'll receive from us
- £450 flex-pot annually, discounted shopping & cycling scheme

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working we're committed to giving people flexibility as widely as possible
Options for private medical insurance, dental insurance & critical illness cover

There may be some travel between sites when required to deliver workshops or attend meetings so you should have access to transport and be happy to travel.

It's a really exciting time to be joining Sovereign as we journey through our transformation programme.

This role will be instrumental to its success and could be your chance to truly make an impact and inspire others.