Content Designer - Birmingham, United Kingdom - Crown Commercial Service

Crown Commercial Service
Crown Commercial Service
Verified Company
Birmingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £39,860 - £44,892
Job grade:


  • Senior Executive Officer
  • Band 4
    Contract type:
  • Fixed Term
    Length of employment:
  • Until March 24
    Type of role:
  • Communications / Marketing
    Working pattern:
  • Fulltime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Birmingham, Liverpool, Newport (Gwent), NorwichAbout the job

Job summary:


_ Are you passionate about putting users first and making the complex simple? Join a team that makes a real difference to the public sector._


Are you experienced in taking content design projects from inception to completion? Do you have a proven record of influencing stakeholders and leading them through the design process? If so, this role could be for you.


As a content designer, you'll use your skills to make it easier for our users to find the information, product, or service they need.

In doing so, you'll help the public sector to purchase everything from locum doctors to electricity.


Directorate Overview


The Customer Experience Directorate (CXD) is responsible for ensuring that the voice of our customers is heard across Crown Commercial Service (CCS), thereby increasing spend through our agreements, and building and maintaining the reputation of the organisation.

We help CCS customers find the right commercial solutions for their needs.

CXD is a customer-focused team that uses its unique perspective - uniting CCS with its customer organisations - to deliver value to both through four key capabilities:

  • Source of detailed knowledge about customers and their commercial needs (that can be justified and validated
  • using this to shape and manage CCS strategy, solutions and services)
  • Strong and established personal relationships (to support customers in efficient and effective engagement with CCS and represent their needs internally within CCS)
  • Drive growth (convert leads and opportunities with key customers into increased take up of CCS solutions, and take a customerled perspective on retention. Spearhead adoption of CCS solutions into new customers and markets)
  • Broad commercial perspective (staff who can work cross category and a CXD function that has a unique view across CCS, and across a complex regional and sectoral matrix within the public sector procurement landscape)


An example of the breadth of scope for CXD was her late Majesty's death where we managed both the external news and internal communications, as well as working directly with customers such as DCMS to enable them to provide blankets and sign language support to the queues of people paying their respects to Queen Elizabeth.


Team Summary


This could be refining a single piece of content or researching, planning and developing the end to end journey of a service.

The role offers a rare opportunity to join a high-performing content function that punches well above its weight. It will offer you the chance to work on high-profile projects where you can make a demonstrable impact.


Job description:


Key Accountabilities:


The post-holder will be responsible for:

  • creating and iterating content that is clear, engaging and meets user needs
- leading content design projects from inception to completion
- day to day running and proactive management of the content housed on the CCS website, including driving continuous improvement and helping to manage colleague enquiries and requests
- adhering to, and where appropriate improving, content team processes and workflows
- helping the head of content identify opportunities for improving content across the business
- standing in for the head of content, as necessary
- advising colleagues on content best practice, style and tone
- provide a strong, enthusiastic and persuasive voice for content and communicate and work effectively with stakeholders across the business


Person specification:

- extensive experience designing content that is clear, engaging, meets user needs and conforms to style guides and templates
- a deep understanding of the techniques used to create user-centric content, such as writing user stories, journey mapping, prototyping and running discovery sessions
- excellent writing, editorial and proofreading skills

  • c
omfortable using a range of research and data to inform content decisions and report on their success
- ability to communicate with and influence stakeholders of all levels


Desirable Criteria:

- experience using tools such as Google Analytics, Glassbox, WordPress and Figma
- knowledge of Government Digital Service design guidance


Behaviours:

We'll assess you against these behaviours during the selection process:

  • Seeing the Big Picture
  • Managing a Quality Service
  • Delivering at Pace
  • Making Effective Decisions
  • Changing and Improving

Technical skills:

We'll assess you against these technical skills during the selection process:

  • c
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