IT Support Intern - London, United Kingdom - Regent College London

Regent College London
Regent College London
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

IT Support Intern Job Description

Country:
United Kingdom


Organization:
Regent College London


Job Title:
IT Support Intern


Reports to:
IT Assistant Manager


Pay:
Minimum Wage


Contract:
Fixed Term 1 year


Job Purpose:


The main objectives of this position are:

  • Fulfilling and remediating user/management requests and incidents on time and with excellent quality
  • Respect the Service Level commitments defined with the users.

Principal Accountabilities:


Key Result Area:


IT Support

  • Provide 1stlevel of support.
  • Monitor local infrastructure.
  • Providing daytoday support for end users requests related to desktop/software/hardware, telecom and video conferencing.
  • Perform Local collaboration & knowledge Sharing.
  • Classifies and prioritizes requests and incidents.
  • Resolve network connectivity, Projector and MS Teams issues for employees and Students.
  • Upgrade, repair, and maintain computer networks.
  • Troubleshoot various network issues.
  • Support companywide software.
  • Monitoring computer networks and systems to identify how performance can be improved.
  • Monitoring system performance and troubleshooting issues.
  • Support in upgrading systems with new releases and models.
  • Perform analysis to understand the user needs.
  • Conduct tests and identify errors of the programs.
  • Managing technical documentation
  • Assist in troubleshooting technology issues.
  • Help with upgrading network equipment.
  • Help with upgrading workstations.
  • Coordinate the completion of Standard Operating Procedures for relevant systems.
  • Perform root cause analysis of complex system problems and provide corrective action.
  • Support and work proactively on root cause analysis, problem solving and standard operating procedures creation.
  • Answer inquiries and provide basic training to users in the proper use of hardware and software.
  • Handle the communication to end users and other IT departments.
  • Ensure the Service Level commitments are respected.
  • Compile monthly reports for the IT Assistant Manager
  • Help in Implementing the service enhancements that will improve the reliability, usability, security, supportability and performance of the desktop environment.
  • Participate in regular staff meetings, staff training programs.

Principal interfaces:

-
Internal: Internal: All IT functions like, End-Users, Applications, Infrastructure, IT Security, business functions, ITSC management. All business functions in the OpCo.

-
External: N/A


Job Knowledge, Skills & Experience:

-
Education:Graduate/undergraduate degree


Knowledge & Skills:


  • Strong analytical skills including troubleshooting and integration of IT services.
  • Ability to collaborate with IT team to maintain standards and SLA's.
  • Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action

Behavioral and managerial competencies:


  • Ability to work decisively under heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance to service level commitments
  • High willingness to drive transformation and service improvement
  • Strong customer / enduser / client service orientation
  • Keen attention to detail
  • Capability for problem solving, decision making, sound judgment, assertiveness

Language Requirements:


  • English

Travel Requirements:


  • National travelling to Sites and Campuses.

Job Types:
Full-time, Fixed term contract


Salary:
From £23,000.00 per year


Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • London,

Greater London:
reliably commute or plan to relocate before starting work (required)


Education:


  • Bachelor's (required)

Experience:


  • Technical support: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person
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