Customer Relationship Executive - Cardiff, United Kingdom - LexisNexis Risk Solutions Group

LexisNexis Risk Solutions Group
LexisNexis Risk Solutions Group
Verified Company
Cardiff, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Relationship Executive - Cardiff
This is not sales or account management - this opportunity is all about great customer service


LexisNexis Risk Solutions is a leader in providing essential information that helps customers across industries and government predict, assess, and manage risk.

Combining cutting-edge technology, unique data and advanced analytics, Risk Solutions provides products and services that address evolving client needs in the risk sector while upholding the highest standards of security and privacy.

LexisNexis Risk Solutions is part of the RELX Group, a global provider of information and analytics for professional and business customers across industries.


The primary responsibility of the Customer relationship executive is to provide an excellent customer experience for both our prospects & existing customers.

We achieve this through constant collaboration with our sales teams & internal stakeholders to ensure the business is achieving revenue targets, delivering strong customer satisfaction scores & focused on continuous process improvement.


The team are a strong unit and very accountable for their own performance, we work in an environment that empowers our employee's and provides everyone an opportunity to deliver the best possible experience & share ideas to drive continuous improvement.


Main Responsibilities:


  • To deliver an excellent customer experience, this is achieved through partnering with our Field sales teams and internal stakeholders such as Legal, Onboarding & customer support to service all requests effectively and efficiently.
  • To provide account insight and ongoing customer support to assist the sales team to retain and grow our customer base across multiple industry verticals.
  • To be a direct point of contact for the customer, including the handling of incoming customer queries & account maintenance.
  • Be the 'last line of defence' for data hygiene management within the CRM system, ensuring that customer accounts, opportunities and communication records are kept up to date and accurate.
  • Support the preparation of proposals, contracts, and other documentation for new and existing customers on behalf of the team.

Skills & Experience:


  • Experience of working in a B2B environment with high value corporate clients.
  • Demonstrate excellent work ethic and drive to succeed.
  • Ability to communicate effectively with both colleagues and clients.
  • Customerfirst mindset, and the ability to deliver results on time
We're a superb company to work for, with great people, world class technology, market leading products, a culture of innovation and collaboration, and superb career prospects

At LexisNexis Risk Solutions, we believe in the power of data and advanced analytics for better risk management.

With over 40 years of expertise, we are the trusted data analytics provider for organizations seeking actionable insights to manage risks and improve results while upholding the highest standards for security and privacy.

Headquartered in metro Atlanta, LexisNexis Risk Solutions serves customers in more than 100 countries and is part of FTS 100, RELX Group plc, a world-leading provider of information and analytics for professional and business customers across industries.


Job Types:
Full-time, Permanent


Pay:
£25,000.00-£27,000.00 per year


Benefits:


  • Company pension
  • Discounted or free food
  • Onsite parking
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends
More jobs from LexisNexis Risk Solutions Group
See all jobs of LexisNexis Risk Solutions Group