Customer and Sales Advisor - Accrington, United Kingdom - MBE Worldwide

MBE Worldwide
MBE Worldwide
Verified Company
Accrington, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

People, Innovation and Talent are the core of our organization and we endeavour to commit to our people by providing exciting opportunities for development whilst ensuring we maintain a people focused culture, as we continue to expand.

We have an exciting opportunity for a
Customer and Sales Advisor, to join our team in Accrington


Person Specification

  • A highly focused individual, a team player, willing to take initiative with the ability to own prioritise workload.
  • Excellent interpersonal skills and ability to project manage, negotiate and work successfull
  • Excellent written and spoken English.
  • Strong IT skills, including Microsoft Office.

Benefits

  • Salary £21,000 £22,0000
  • Company Bonus Scheme
  • Performance Bonus Scheme
  • 21 days rising with service to a max of 28 plus 8 bank holidays
  • Volunteer day initiative
  • Hybrid working (60/40)
  • Ongoing training and development

Role

Auction Logistics activities:


  • Training franchisees on the Auction Logistics processes
  • Scheduling and allocating auction sales within using our inhouse systems, ensuring items are categorised prior to the sale date
  • Monitoring and reporting on the accuracy of the categorisers
  • Ensuring that franchisees check the pricing before the sale date and actioning any legitimate amendments
  • Ensuring that customer POA (Price On Application) pricing requests are responded to, meeting or exceeding predefined service levels
  • Ensuring that all other customer service requests in relation to "Auction Logistics provided by Mail Boxes Etc." are responded to

Mailbox activities:


  • Process and automate mailbox renewals, ensuring customers pay the correct rates for services provided, including fees for any additional services (e.g. registered office hosting)
  • Process noncompliant mailbox customers, inline with company policy
  • Cancel mailbox services at customers request, inline with company policy
  • Provide support to online mailbox customersGeneral activity:
  • Providing analysis and inputting on the continuous improvement of the systems and performance of the division
  • KPI reporting, including but not limited to; Sales income per store Mailbox status (e.g. live, onhold, terminated) New and cancelled customers and non/late payers Auction Logistics monthly sales data

Salary:
£21,500.00-£25,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Onsite parking
  • Referral programme

Schedule:

  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Accrington: reliably commute or plan to relocate before starting work (preferred)

Experience:


  • Customer support: 2 years (preferred)

Work Location:
Hybrid remote in Accrington
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